Customer Success & Retention Specialist

Derek Tsu - State Farm Agent; San Marino (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Derek Tsu - State Farm Agent in San Marino, California, is seeking a Customer Relations Representative. In this role, you will enhance customer experiences by resolving inquiries and coordinating with the agency team.

The ideal candidate has strong customer service skills, attention to detail, and an aspiration for personal and professional growth. The position provides a competitive salary, bonus based on performance, and opportunities for advancement.

Qualifications

• Experience in customer service preferred.
• Competitive backgrounds (sports/etc) perform well in this role.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Ability to handle high-stress situations calmly

Sales experience or outbound call experience

Job description

Derek Tsu - State Farm Agent in San Marino, California, is seeking a Customer Relations Representative. In this role, you will enhance customer experiences by resolving inquiries and coordinating with the agency team.

The ideal candidate has strong customer service skills, attention to detail, and an aspiration for personal and professional growth. The position provides a competitive salary, bonus based on performance, and opportunities for advancement.