Customer Success Representative New Remote-US

Anteriad; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Work from home

Flexible PTO

Unlimited training access to Percipio

Career mentoring

Job summary

Anteriad is seeking a Customer Success Representative to support our international client base remotely. You will manage campaigns across our B2B marketing and data services, coordinate with sales and operations, and drive customer satisfaction.

You will build relationships with Fortune 500, Inc. 5000, and venture-backed companies while working from home with a flexible PTO policy and ongoing training resources.

Qualifications

• Excellent written and verbal communication skills.
• Proactive, self-motivated, able to work with minimal supervision.
• Able to manage multiple campaigns and priorities.

Responsibilities

• Review emails and take action on customer requests.
• Lead kickoff calls and campaign setup with customers.
• Create and share campaign performance reports with customers and sales.
• Maintain up-to-date CRM data and ensure accurate reporting.
• Collaborate with sales and operations to optimize campaigns.

Skills

Communication Skills

Self-Starter

Independence

Detail Oriented

Camera Ready

SaaS Platforms

Education

Bachelor's degree or equivalent

Tools

Salesforce

Qlik

Anteriad Marketing Cloud

Job description

Come Join Our Team At Anteriad

and innovate the way B2B marketers make data-driven business decisions.

About Anteriad

We are not just another B2B solution provider.We'reproblem solvers. We believe that data is the key to unlocking effective solutions that span a range of marketing challenges - from customer acquisition to demand generation to account-based marketing. Data is at the core of everything we do. Our team works tirelessly to create powerful solutions that drivereal resultsfor our clients. Whetherit'sthrough innovative technology or deep analysis,we'recommitted to finding the best path to growth for every one of our customers.

Why Join OurCustomerSuccessTeam?

The Anteriad Operations team is looking for a vital team member to fill the role of Customer Success Representative (CSR). An Anteriad CSRis responsible forbeing our customers’ biggest advocates and the focal point between those customers, the sales team, and operations department. Anteriad CSRs work with their team to set up, manage, andoptimizecampaigns across our suite of business-to-business marketing & data services. A successful candidate will have the opportunity to work and build relationships with our international customer base including members of the Fortune 500, Inc. 5000, and venture-backed companies. This position is executed on a remote basis, with potential for travel for customer& internalmeetings if performance goals are met.

Anteriad means “always moving forward” and we apply that to our companyculture by tirelessly promoting an environment that allows our employees to thrive:

• Work from home
• FlexiblePTO
• Training &development with unlimited access toPercipioLMS
• Mix ofcollaborative &independentwork
• Communityoutreach via Anteriad Cares-Encouragingstaff totaketime to volunteer
• Professionalmentoringprogram-Career guidancefrom leadership
• Employee Resource Groups-Collaborate with others that share your passions!
• Greatbenefits for you and your family

Benefits We BringToYou:

• Comprehensivemedical (choice of 3plans),dental andvisioncoverage
• 401K withcompanymatch
• Fullypaidprimarycaregiverleave (12weeks) &parentalbondingleave (2weeks)

What You’ll Do:

• Start the day by reviewing & actioning internal & external emails that may havecome inovernight.
• Check-in call with your CS team to review account performance and decide what actions need to be taken.
• Finish setting up a campaign you just received the missing piece for and set it live.
• Confirm with your customer the greatnews,that their campaign is now live, confirm their details one final time and let them know when they can expect to see the first set of outcomes.
• Conduct kickoffcallwithcustomergetting ready to launch a newcampaign,you lead the call and walk them through their campaign details, desired performance metrics, and what remaining materials are needed before launching.
• Perform a high-level review of your campaign data files before approving them to move forward to a customer. You approve most of the files but reject a few because you remembered your customer asked for something slightly different, theselittle catches over time lead to that customer continuing to grow with Anteriad.
• Take a walk at lunch or run a quick errand, assuming you do not have calls or imminently pending items, thisis something we are happy to encourageas long asyou are reachable.
• Setup of one or multiple campaigns where materials are being received.
• Throughout the day you are responding to messages that could come internally or externally via email, chat, or calls, and despite the high volume you are still highly organized.
• Not always, but if you have a larger group call on your calendar, it wouldlikelybe;customer success roundtable, new product training, quarterly town hall, one of our Employee Resource Groups (ERGs) lunch and learns, or a sales enablement meeting.
• End the day by completing a summary presentation you and a member of the sales team will be giving early next week to one of your customers.
• Setup, manage, andoptimizethe suite ofAnteriad’sbusiness-to-business marketing and data services for your customers.
• Act as the focal point for all external customer communications and internal requests & inquiries related to your customers.
• Always be presentable and camera ready during the workday.
• Lead andparticipatein all types of customer calls including but not limited to kickoff calls, check-ins, campaign summaries, QBRs, and problem-solving calls.
• Be the final layer of quality control between deliverables & customer systems bydemonstratingthe ability to audit and investigate across any level of detail - from a single data entry to cohort level analysis.
• Continuouslymonitorexisting & upcomingactivity,identifyingpotential challenges andtakingsteps to correct potential issues and set up future campaigns proactively.
• Maintain understanding of customer status in relation to upward or downward trends and understand why those trends are occurring.
• Ensure internal CRM & campaign management software remain continuously up to date in relation to live and upcoming activity.
• Actively check in with customers based on their preferred method of communication (calls, email, in-person) at a regular frequency.
• Create custom & standard reports based on campaign performance, revenue managed, revenue predicted, and information from internal databases.
• Create reports in any formatrequested; PPT, MSFT Excel, email, and business intelligence software
• Work as a team with your designated customer success group, performing activities & tasks as assigned by thegroup'sleader (CSM).
• Collaborate continuously with the sales team on customer communication, campaign setup, & reporting, while always providing what they need to best service the customer.
• Enhance our operations team’s ability to run successful campaigns by communicating precisely & unambiguously, providing all needed materials at the right time and following standard processes.
• Stay current on best practices and trends related to digital marketing, specifically as it relates to business-to-business sales, data, and demand generation.
• Represent Anteriad and the customer success team with each interaction in a friendly, informed, and easy-to-work-with manner.

WhatYou’llBring:

• Independence: Must have the ability to work on his/her ownvirtually withoutconstant direction or supervision.
• Self-Starter: Must be self-motivated andpossessa strong work ethic to continually strive to put forth extra effort.
• Continuously Improving: Not satisfied withoperating atthe status quo, will constantly seek ways to improve their internal and external contributions to the team.
• Communication Skills: Must have strong oral and written communication abilities and be able to articulate in a courteous manner.
• Adaptability: Must be able to learn quickly and adapt to changing landscapes.
• Presentable: Must be comfortable presenting to small and large groups and be able to do so confidently & without appearing nervous or unsure.
• Personable: Must be able to connect with customers and colleagues and leave positive impressions of themselves and Anteriad invirtualor in person environment.
• Detail Oriented / Organized: Must be able to manage constant inbound and outbound communication via email, chat, and video calls and not let any information slip. Must be able to dig deeply into documents & datasets to understand their meaning and not make errors.
• Must have strong problem analysis and problem-solving competencies.
• Must be able to interact well with all team members.
• Ability to learn andoperateSaaS platforms such as Salesforce, Qlik, AnteriadMarketing Cloud.

This role is not eligible for employer visa sponsorship.

Notice to California Applicants:

We collect and process personal information as described in our California Applicant Privacy Notice, in compliance with the California Consumer Privacy Act (CCPA/CPRA). Please review the notice here: Anteriad Privacy Policy

Our Values:

• Lead & LearnWe lead with unrivaled vision, innovation and execution, always learning and embracing new ways of doing things to stay out in front
• Collaborate & CelebrateWe build great things when we work together as one Anteriad team, celebrating our achievements – both great and small – along the way
• Innovate & InspireWe are always looking for bold new ways to exceed the expectations of our customers and to inspire each other to even greater success
• Do More & Do Good We go above and beyond in the service of our clients and colleagues, and the communities where we live

As set forth in Anteriad ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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