Customer Success & Process Innovation Intern

Carrier; Indiana (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

Carrier in Indiana, Pennsylvania is looking for a developing leader to join their customer success transformation team. The role focuses on engaging with customers through project management and collaboration. Candidates should be pursuing a Bachelor's degree in a digital or technology-related field with a minimum GPA of 3.0. This position does not require sponsorship to work in the US.

The ideal candidate will have skills in customer satisfaction analysis, process documentation, and knowledge of project management. Carrier aims to create impactful solutions for a sustainable future.

Qualifications

• GPA must be greater than or equal to 3.0.
• Must be eligible to work in the US without sponsorship.

Responsibilities

• Analyze and document processes impacting customer success.
• Collaborate with stakeholders to identify customer pain points.
• Manage backlogs of customer feedback and improvement areas.
• Ensure successful project execution with digital teams.
• Develop effective communication strategies.

Skills

Customer satisfaction analysis

Process documentation

Project management

Communication strategy

Knowledge of agile development

Problem-solving

Education

Pursuing a Bachelor's degree in a digital or technology-related field

Tools

Salesforce applications

API knowledge

EDI knowledge

Job description

Carrier in Indiana, Pennsylvania is looking for a developing leader to join their customer success transformation team. The role focuses on engaging with customers through project management and collaboration. Candidates should be pursuing a Bachelor's degree in a digital or technology-related field with a minimum GPA of 3.0. This position does not require sponsorship to work in the US.

The ideal candidate will have skills in customer satisfaction analysis, process documentation, and knowledge of project management. Carrier aims to create impactful solutions for a sustainable future.