Customer Success & Permits Specialist

Window World; Sanford (FL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Window World is seeking a customer service representative to assist and support clientele. The role involves providing project status updates, solving problems, and asking probing questions, including gathering information like serial numbers and photos to properly assist clients.

Additionally, the organization aims to cross-train a new team member to apply for and process permits, follow up, and obtain HOA approvals, ultimately becoming a well-rounded team member.

Qualifications

• Experience in customer-facing settings is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks and stay organized.

Responsabilités

• Provide project status updates to clients and gather required information.
• Engage in problem solving and ask probing questions to accurately diagnose issues.
• Collect data such as serial numbers and photos to assist customers effectively.
• Cross-train to apply for and process permits, and follow up to obtain HOA approvals.

Connaissances

Customer service

Problem solving

Active listening

Description du poste

Window World is seeking a customer service representative to assist and support clientele. The role involves providing project status updates, solving problems, and asking probing questions, including gathering information like serial numbers and photos to properly assist clients.

Additionally, the organization aims to cross-train a new team member to apply for and process permits, follow up, and obtain HOA approvals, ultimately becoming a well-rounded team member.