Customer Success Operations

Maddoxindustrialtransformer; Batavia Township (OH); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

3 Weeks PTO

401k match

Health insurance or cash-in-lieu

Paid holidays

Job summary

Maddox is seeking a Customer Success Operations professional to enter new sales orders into the ERP and maintain them through their lifecycle. The role ensures customers receive accurate order confirmations and that internal teams have accurate, timely data to perform their jobs.

You will handle general customer service calls, directing inquiries to the right colleagues and maintaining high data integrity in daily workflows.

Qualifications

• Attention to detail and accurate data entry.
• Autonomous with strong time management.
• Comfort with phone communication and quick thinking in conversations.
• Technically savvy with modern platforms (Google Suite).

Responsibilities

• Enter new sales orders into the ERP and update them through their life cycle.
• Ensure customers receive accurate order confirmations and correct products.
• Answer general customer service phone calls and direct callers to the appropriate party.

Skills

Attention to detail

Data entry

Autonomy

Phone communication

Multitasking

Feedback acceptance

Tools

Google Workspace

ERP systems

Job description

About Maddox

Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting.

Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team.

Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/

About Maddox + You

As a member of our Customer Success Operations team, you will be a primary stakeholder for our enterprise resource planning (ERP) system. Your focus will be on entering new sales orders into the ERP and updating them throughout their life cycle. Your work ensures that our customers receive accurate order confirmations, the correct products, and that our internal teams have the accurate, timely data they need to perform their job functions. Attention to detail and organizational skills are paramount in this role. You will also be responsible for answering general customer service phone calls and directing callers to the appropriate parties to resolve their issues.

This position is one of Maddox's oldest commercial positions, with a proven playbook and a strong team, but we are growing rapidly, so adaptability is critical in this role.

More About You:

• You are technically savvy with modern platforms (Google Suites, etc). If you prefer a more old-school approach (i.e., stacks of sticky notes), you will struggle in this role.
• You have keen attention to detail and can perform recurring tasks accurately and precisely, particularly regarding data entry.
• You are autonomous and capable of managing your own time and workflows.
• You are comfortable with phone communication and able to think quickly on your feet during conversations.
• You are capable of balancing multiple tasks without becoming overwhelmed.
• You welcome constructive feedback to help you develop in your role.

Basics

• Full-time. The schedule is generally 7:00 AM - 4:00 PM.
• Drug-free workplace.

Comprehensive Full-Time Benefits, including:

• 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
• Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
• Paid paternity/maternity leave
• 401k with 100% match up to 8% of wages.
• Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

Skills & Experience

Experience with ERP systems is great, but not required. If you are aligned with our Core Values and have a teachable attitude, you are a candidate for this position.

Compensation & Benefits

• Pay range = (wages + bonus)
• Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), includes:
  • Health & wellness benefits (insurance or cash-in-lieu options)
  • Paid maternity and paternity leave
  • 401(k) with 100% match up to 8% of wages
  • Paid holidays, PTO, and family-life gifts
  • Vision, dental, disability, life insurance, and other voluntary benefits

Annual Range: $56,700 - $67,700 USD