Customer Success Manager, Sr. Manager — Public Sector

Exiger; McLean (VA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Discretionary time off

Medical benefits

Parental leave

Hybrid work environment

Wellness stipend

Job summary

Exiger is seeking a Senior Customer Success Manager – Public Sector in McLean, VA to lead post‑sale success for a portfolio of federal and related public sector accounts. The role focuses on onboarding, adoption, value realization, retention, and long‑term account health.

As a trusted advisor, you will partner with Product, Delivery, Support, Analytics, and Sales to align platform capabilities with mission priorities, delivering high‑touch support or scalable programs as needed.

Qualifications

• 3–5 years of experience in Customer Success/Account Management roles.
• Experience supporting public sector, especially Federal Civilian or Defense Industrial Base.
• Bachelor’s degree required.

Responsibilities

• Manage a portfolio of Public Sector accounts as primary post‑sale contact.
• Build relationships with Public Sector stakeholders and sponsors.
• Lead meetings, workshops, briefings, and business reviews.
• Develop tailored success and adoption plans aligned to mission priorities.
• Create repeatable engagement programs and self‑service resources.
• Monitor health, usage, and renewal timelines across accounts.
• Identify risks to adoption and retention and plan mitigation.
• Drive renewals and expansions by demonstrating measurable value.
• Collaborate with Product, Support, Delivery, Analytics, Sales, and CS Ops.
• Resolve issues and improve customer experience across accounts.

Skills

Customer Success

Account Management

Technical Account Management

Public sector experience

Communication skills

CRM tools familiarity

Education

Bachelor’s degree

Tools

Salesforce

Gainsight

Job description

Who We Are

Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long‑term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award‑winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.

Who We Are

Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long‑term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award‑winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.

Customer Success Manager, Sr. Manager — Public Sector

Location: McLean, VA

Work Environment: Hybrid

Role Summary

Exiger partners with government agencies and organizations operating in complex, mission‑critical environments where supply chain visibility, regulatory compliance, risk management, and operational resilience are essential. As our Public Sector business grows, we are expanding our Customer Success organization across Federal Civilian, the Department of War, the Defense Industrial Base, and related public‑sector programs.

We are seeking a Customer Success Manager, Sr. Manager — Public Sector to serve as the primary post‑sale strategic partner for a portfolio of customers. Reporting to Public Sector Customer Success leadership, you will drive onboarding, platform adoption, value realization, retention, and long‑term account success.

You will develop trusted relationships across customer organizations, translate mission priorities into actionable success plans, and coordinate with Product, Delivery, Support, Analytics, and Sales to achieve measurable outcomes. Depending on the needs of each account, you will deliver strategic, high‑touch support or leverage scalable engagement programs, enablement resources, and self‑service tools to accelerate time to value.

This role is ideal for a proactive, customer‑focused professional who enjoys building relationships, navigating complex stakeholder environments, and translating technology into meaningful mission outcomes. The successful candidate will be comfortable balancing strategic account leadership with hands‑on execution in a fast‑paced AI powered environment – where moving with urgency, adapting quickly, and helping our customers stay ahead of evolving threats are essential to mission success.

What You Will Do

Customer Success Account Management

• Manage a portfolio of Public Sector customer accounts, serving as the primary post‑sale point of contact and trusted advisor.
• Build strong relationships with Public Sector stakeholders, program leaders, mission owners, analysts, technical users, and executive sponsors.
• Lead customer meetings, status updates, workshops, executive briefings, and business reviews that clearly demonstrate progress, outcomes, and value.
• Develop tailored success and adoption plans that align Exiger’s platform capabilities with each customer’s mission priorities and business objectives.
• Create and maintain repeatable engagement programs, enablement materials, and self‑service resources that accelerate adoption and time to value.
• Monitor customer health, platform usage, stakeholder engagement, adoption, satisfaction, and renewal timelines across assigned accounts.
• Proactively identify risks to adoption, customer satisfaction, and retention, then develop and execute mitigation plans in partnership with internal stakeholders.
• Drive retention and support successful renewals by documenting outcomes, demonstrating measurable value, and maintaining alignment with evolving customer priorities.
• Identify opportunities to expand platform adoption, use cases, and stakeholder engagement within existing accounts.
• Partner cross‑functionally with Product, Support, Delivery, Analytics, Sales, and Customer Success Operations to resolve issues, address customer needs, and continually improve the customer experience.

Required

What You Need

• Three to five years of experience in Customer Success, Account Management, and Technical Account Management with another customer‑facing role.
• Experience supporting public sector, especially Federal Civilian, the Department of War, or the Defense Industrial Base.
• Experience managing customer relationships in a SaaS, GovTech, data, analytics, or technology‑enabled environment.
• Demonstrated ability to build trusted relationships with customer stakeholders and executive leadership.
• Experience driving customer onboarding, adoption, retention, renewals, or other measurable Customer Success outcomes.
• Strong written and verbal communication skills, including the ability to deliver presentations, training, customer meetings, and executive briefings.
• Ability to learn technical concepts and communicate them clearly to both technical and non‑technical audiences.
• Strong organizational skills with the ability to manage multiple customers, priorities, and deadlines simultaneously.
• Ability to interpret customer usage and engagement data and translate it into actionable strategies.
• Ability to work independently and collaboratively in a fast‑paced, cross‑functional environment.
• Bachelor’s degree.

Preferred

• Familiarity with SaaS platforms, Customer Success methodologies, customer lifecycle management, and scalable engagement models.
• Experience creating customer onboarding, education, training, or self‑service enablement content.
• Experience supporting renewals, revenue retention, or account expansion.
• Exposure to supply chain risk, third‑party risk, compliance, cybersecurity, fraud, investigations, procurement, or public sector contracting.
• Experience working with CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools.

Why Exiger

In this role, you will:l

• A front‑row seat to consequential work. Partner with leaders solving some of the most urgent supply chain and national security challenges of our time.
• The chance to build, not just inherit. Shape how we serve a rapidly growing customer base and leave your mark on the future of Customer Success at Exiger.
• A career‑defining moment to join. Grow alongside a category‑leading AI company with bold ambitions, strong momentum, and a mission the world increasingly needs.
• Move faster than the threat. Equip government and industry leaders with the intelligence they need to anticipate risk and stay ahead of adversaries.

Why You’ll Love Working at Exiger

• A high‑performance culture built on accountability, collaboration, and shared success
• Discretionary Time Off with no maximum
• Industry‑leading medical, dental, and vision benefits
• Competitive compensation
• 16 weeks of fully paid parental leave
• A flexible hybrid work environment
• Wellness stipends and programming that support your well‑being
• Career development opportunities and education reimbursement to help you keep growing

Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn.

At Exiger, our values define how we work and why we lead. We are mission‑inspired, imagination‑driven, trust‑anchored, and compassion‑focused—committed to building technology that makes the world safer, more transparent, and more resilient.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.