Customer Success Manager - SMB

arcticwolf; Eden Prairie (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Arctic Wolf is seeking a Customer Success Manager - SMB in Eden Prairie, MN to guide a portfolio of small to mid-sized clients using the CyberSOC solution. You will drive renewals, expansions, and ensure customers realize value.

You’ll collaborate with sales and product teams, manage quarterly reviews, and identify upsell opportunities while delivering exceptional service in a fast-growth security company. This role reports to the Customer Success leadership.

Qualifications

• 2+ years of demonstrated success in a sales role, preferably in technology.
• Able to adapt in a fast-changing environment.
• Bachelor's degree or equivalent experience.
• Tech-savvy with proficiency in spreadsheets and Salesforce.
• Strong customer service, quality, and data security focus.
• Out-of-the-box thinker with energy and commitment.
• Strong organizational, written and verbal communication skills.

Responsibilities

• Manage SMB customers using Arctic Wolf's CyberSOC solution.
• Achieve renewal and expansion targets via consultative selling.
• Listen to customers and provide feedback to the business.
• Ensure customer satisfaction and deliver quarterly account reviews.
• Identify upsell opportunities by positioning additional services.
• Negotiate transactions and plan for future growth with domain knowledge.
• Forecast and communicate at-risk customers through automated processes.
• Work in a high-trust, transparent team environment.

Skills

2+ years sales

Adaptable

Tech-savvy

Customer service focus

Creative thinking

Communication

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Excel

Job description

At Arctic Wolf, you won't just watch the cybersecurity industry evolve - you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We're proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape - but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you're looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that's redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We're looking for a Customer Success Manager - SMB to be part of making this happen.

Responsibilities:

• Managing a set of SMB customers who are utilizing Arctic Wolf's CyberSOC solution
• Achieving renewal and expansion targets through consultative selling techniques
• Listening to customers and providing feedback to the business
• Ensuring customer satisfaction and delivery of quarterly account reviews
• Identifying opportunities to upsell to existing customers by positioning additional service offerings.
• Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion.
• Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible.
• Creating and managing automated processes to effectively forecast and communicate at-risk customers.
• Working in a highly trusting and transparent team environment

This position is based in our Eden Prairie, MN office and will require team members work from our corporate office

On-Camera Policy:

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.

Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.

We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

Required Skills and Experience:

• 2+ years of demonstrated success in a sales role, preferably in a technology organization.
• The ability to be flexible and work in a rapidly changing environment is required
• Bachelor's degree, or combination of education and relevant experience
• Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
• Fanatical devotion to customer service, business quality, and data security
• The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
• Excellent organizational skills and written/oral communication skills

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here .

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give ba