Customer Success Manager, RFA

WinsAbove; Chicago, Northern (IL, KY); Hybrid; USD 208,000 - 225,000; Full time

Benefits offered by this job

Equity

Company bonus or sales commissions/bon

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe, LLC. is a financial infrastructure platform for businesses. We are seeking a senior customer success leader to drive post-sale engagement, retention, and growth across large, global accounts.

You will work closely with Account Executives, articulate customer value, and evangelize Stripe's stories and processes. The role requires extensive experience in billing and payments, with a track record of optimizing ROI alongside cross-functional teams.

Qualifications

• 8 years of client-facing experience in managing relationships with large, global organizations.
• 8 years executing customer facing activities to drive value and ROI from Billing and payments technical products.
• 8 years collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in-depth analysis and suggestions for the user.
• 8 years monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment.
• 8 years working with account teams to identify, track and mitigate clients at risk of churning from the platform.
• 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases.
• 4 years of experience advising clients on their subscription and invoicing requirements.

Responsibilities

• Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive.
• Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team.
• Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team.
• Evangelizing Stripe's customer success stories, as well as its systems and processes.
• Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status.
• Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.

Skills

Client facing

Executive engagement

Billing & payments

Job description

Who we are

About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

Responsibilities

• Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;
• Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
• Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
• Evangelizing Stripe's customer success stories, as well as its systems and processes;
• Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;
• Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.

Who you are

Minimum requirements

Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.

Position also requires the following:

• 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
• 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
• 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
• 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
• 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
• 4 years of experience advising clients on their subscription and invoicing requirements.

Salary: $208,021 - $225,300/yr

This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% telecommuting permitted.

15% domestic travel for visiting users for onsite and business reviews at their offices.

Multiple Positions Available.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.