Customer Success Manager, Pro (US/UK)

present of AI; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Present of AI is seeking a client success/account manager to own a set of Pro accounts from onboarding through renewal. The core work is helping new clients realize value quickly, keeping them engaged, and stepping in when accounts show risk.

A strong candidate has a few years of client-facing success or account management experience and hands-on familiarity with TikTok Shop and affiliate programs. The role blends check-ins, data reviews, billing follow-up, and feeding product feedback to the

Qualifications

• Several years of client-facing success or account management experience.
• Hands-on familiarity with TikTok Shop and affiliate programs.
• Strong organization and follow-through with people skills.

Responsibilities

• Own onboarding to renewal for Pro accounts and drive rapid value realization.
• Conduct regular client check-ins and review usage data for churn risk signals.
• Follow up on billing and collect feedback to inform product improvements.

Skills

Client facing

Account management

TikTok Shop

Affiliate programs

Job description

This role owns a set of Pro accounts from first onboarding through renewal, so the core work is getting new clients to value quickly, keeping them engaged, and stepping in when accounts look at risk. A strong candidate brings a few years of client facing success or account management work plus real hands on familiarity with TikTok Shop, affiliate programs, and the tools around them. Organization and steady follow through matter as much as people skills, since the job mixes check ins, data review, billing follow up, and feeding product gaps back to the team.

How it fits the AI era

Much of the routine account work, like pulling usage data, spotting churn signals, and drafting outreach, can be sped up or partly automated with AI tools, which frees time for the judgment calls. What stays human is the relationship: reading a nervous client, deciding when to push for expansion and when to slow down, and turning scattered feedback into a clear product ask. The role sits close to an AI platform, so comfort with automation is part of the daily work rather than a side interest.

How it builds AI experience

Working here means seeing how AI handles creator discovery, outreach, and affiliate operations for TikTok Shop sellers, which builds practical understanding of where automation helps and where it misfires. A candidate can strengthen that by learning the platform's workflows, tracking how clients actually use the automated features, and noting which tasks still need a person. That hands on pattern spotting is the kind of AI experience that carries into other customer facing roles.

Worth showing

• TikTok Shop know how
• Affiliate program experience
• Account retention track record
• Onboarding new clients
• Clear client communication

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Reacher

AI platform automating TikTok Shop and creator marketing discovery, outreach, and affiliate operations, per the company.