Customer Success Manager - Pharmacovigilance

Veeva Systems; San Francisco (CA); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision, life

Flexible PTO

Retirement programs

Maternity & Paternal Leave

Fitness reimbursement

1% charitable giving

Job summary

Veeva Systems, Inc. is seeking a Customer Success Manager to serve as a strategic PV advisor for leading global life sciences customers. You will collaborate with executive stakeholders and PV leaders to maximize value from Veeva’s PV suite and drive customer success.

You will partner with cross-functional teams, champion the voice of the customer, and translate PV challenges into streamlined outcomes while enabling product adoption and a customer-centric roadmap.

Qualifications

• 7+ years of experience in Pharmacovigilance.
• Experience with or in large global pharmaceutical companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.
• Ability to travel up to 25% and reside in Europe.

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications.
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners.
• Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs.
• Provide strategic guidance to optimize use of Veeva applications and create a customer roadmap based on business goals.
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning.

Skills

Pharmacovigilance experience

Customer-facing consulting

Key stakeholder management

Travel willingness

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be the strategic bridge between Veeva and leading global life sciences organizations, empowering them to maximize the value of Veeva’s industry-defining Pharmacovigilance (PV) suite.

In this role, you won’t just be a member of the account team - you will be a trusted advisor and PV expert. You’ll partner directly with customers’ executive stakeholders and PV leaders to understand their vision and operational challenges, while helping them to unlock the full potential of their investments. You’ll be an active member of a cross functional team to champion the voice of the customer, proactively drive product enablement to fit customers’ goals/needs, and turn complex PV challenges into streamlined success stories.

What You'll Do

• Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
• Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs
• Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

Requirements

• 7+ years of experience in Pharmacovigilance
• Experience working with or in large global pharmaceutical companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25% and reside in Europe

Nice to Have

• 7+ years of working in Pharmacovigilance software, or consulting
• SaaS/cloud experience in the management of pharmacovigilance applications
• Experience working with Veeva Vault

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  1. A conversation with the hiring manager
  2. A practical case exercise
  3. A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• Maternity & Paternal Leave
• Fitness Reimbursement
• 1% charitable giving program

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].