Customer Success Manager Intern

Hewlett Packard Enterprise; Alpharetta (GA); Hybrid; USD 48,000 - 56,000; Part time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise is seeking a Customer Success Manager Intern in Georgia. This hybrid role requires collaboration with customers and internal teams to ensure successful post-sales support, issue resolution, and proactive account coordination.

You will assist in quarterly business reviews, learn how HPE products are deployed, and gain exposure to best practices in customer success while developing your communication and problem-solving skills.

Qualifications

• Currently pursuing a Bachelor's or Master's degree in Business, Operations Management, Engineering or a related field.
• Strong analytical, communication, and problem-solving skills.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.
• Basic understanding of Customer Success principles and customer relationship management.
• Interest in networking technologies, including routing, switching, and wireless concepts.

Responsibilities

• Assist Customer Success Managers (CSMs) in preparing for and documenting quarterly business reviews, including performance metrics, trends, and progress updates.
• Develop an understanding of the customer's business objectives and how HPE products and solutions are deployed within their environment.
• Support customer relationship management activities by tracking action items, following up on requests, and ensuring timely communication.
• Collaborate with internal teams to help drive issue resolution and facilitate coordination between customers and HPE support organizations.
• Analyze customer case trends and operational data to help identify recurring issues, risks, and opportunities for improvement.
• Gain exposure to customer success best practices, technical support processes, and strategic account management activities.

Skills

Analytical thinking

Communication

Problem solving

Interpersonal skills

CRM knowledge

Team collaboration

Networking basics

Customer experience focus

Self-motivation

Education

Bachelor's or Master’s degree in Business/Operations/Engineering

Job description

Customer Success Manager Intern This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

The Customer Success Manager is a designated advocate within HPE for post-sales account support coordination. The CSM works closely with the customer and multiple organizations within HPE to ensure effective implementation of HPE Customer Support, expediting resolution for critical customer issues, and effectively managing both technical and non-technical customer escalations.

What You’ll Do

• Assist Customer Success Managers (CSMs) in preparing for and documenting quarterly business reviews, including performance metrics, trends, and progress updates.
• Develop an understanding of the customer's business objectives and how HPE products and solutions are deployed within their environment.
• Support customer relationship management activities by tracking action items, following up on requests, and ensuring timely communication.
• Collaborate with internal teams to help drive issue resolution and facilitate coordination between customers and HPE support organizations.
• Analyze customer case trends and operational data to help identify recurring issues, risks, and opportunities for improvement.
• Gain exposure to customer success best practices, technical support processes, and strategic account management activities.

What You’ll Need

• Currently pursuing a Bachelor’s or Master’s degree in Business, Operations Management, Engineering or a related field.
• Strong analytical, communication, and problem-solving skills.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.
• Basic understanding of Customer Success principles and customer relationship management.
• Interest in networking technologies, including routing, switching, and wireless concepts.
• Passion for delivering exceptional customer experience and driving customer success.
• Self-motivated, organized, and eager to learn in a fast‑paced environment.

What You’ll Gain

• Gain hands‑on experience working with customers and Customer Success professionals.
• Learn how leading technology solutions help businesses achieve their goals.
• Build valuable communication, problem‑solving, and relationship‑management skills.
• Collaborate with teams across Support, Engineering, Sales, and Services.
• Receive mentorship and career development guidance from industry professionals.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates #interns

Job Level: N/A

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Hourly Salary USD 35.00 - 41.00 in Georgia The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.