Customer Success Manager II: Cloud Value Realization

Cox Communications; Indianapolis (IN); On-site; USD 81,000 - 122,000; Full time

Benefits offered by this job

Vacation with pay

Paid holidays

Wellness time off

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

RapidScale, a Cox family company, is seeking a Customer Success Manager II to oversee a portfolio of customers and ensure successful adoption of RapidScale solutions while delivering an exceptional customer experience. This role partners with Sales, Delivery, Operations, Consulting, Engineering, and Support to drive measurable outcomes, improve retention, and position customers for long-term success.

The ideal candidate is customer-focused, highly organized, and collaborative, able to manage

Qualifications

• Bachelor's degree in a related discipline and 4 years' experience in a related field.
• Experience in Customer Success, Client Services, Account Management, or Consulting within a B2B technology or services environment.
• Strong communication, relationship management, and problem-solving skills.
• Ability to collaborate across cross-functional teams in a matrixed organization.

Responsibilities

• Manage a portfolio of assigned customers as their primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer business objectives.
• Monitor adoption, utilization, and health to identify opportunities and risks.
• Partner with customers to maximize value of RapidScale solutions throughout their lifecycle.
• Escalate customer concerns and coordinate internal resources to drive resolution.

Skills

Customer Success

Account Management

Communication

CRM software

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

RapidScale, a Cox family company, is seeking a Customer Success Manager II to oversee a portfolio of customers and ensure successful adoption of RapidScale solutions while delivering an exceptional customer experience. This role partners with Sales, Delivery, Operations, Consulting, Engineering, and Support to drive measurable outcomes, improve retention, and position customers for long-term success.

The ideal candidate is customer-focused, highly organized, and collaborative, able to manage