Customer Success Manager I, Global Logistics

Amazon Inc.; Bellevue (WA); On-site; USD 80,000 - 102,000; Full time

Job summary

Amazon is seeking a Customer Success Manager to manage high-value shippers and drive improvements across our global logistics network. You will develop data-led strategies, collaborate with product and operations teams, and guide key accounts to optimize performance and adoption.

You will review shipper data, prepare for strategic meetings, and present metrics to leadership, helping shape the shipper success program and overall e-commerce logistics landscape.

Qualifications

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
• Strong analytical skills with data-driven decision making.
• Excellent communication and presentation skills with the ability to influence stakeholders at various levels.
• Knowledge of Excel at an intermediate level (pivot tables, charts, lookups, formulas).

Responsibilities

• Manage a portfolio of high-value shippers, identifying growth opportunities through assessments.
• Develop and implement data-driven strategies to boost shipper performance and product adoption.
• Collaborate with cross-functional teams to design innovative solutions for complex challenges.
• Analyze and present key performance metrics, providing strategic recommendations to stakeholders.

Skills

Project management

Analytical thinking

Communication skills

Presentation skills

Excel expertise

Education

Bachelor's degree in business or related field

Tools

Excel

Job description

Description

Join Amazon's Global Logistics team as a Customer Success Manager and drive transformative improvements for our diverse shipper community. In this pivotal role, you'll manage high-value shippers, develop data-driven strategies, and collaborate across teams to enhance the overall shipping ecosystem. Your expertise will directly impact Amazon's shipper success program, contributing to our mission of revolutionizing e-commerce supply chains.

Key job responsibilities

• Manage a portfolio of high-value shippers, identifying growth opportunities through comprehensive assessments
• Develop and implement data-driven strategies to boost shipper performance and product adoption
• Collaborate with cross-functional teams to design innovative solutions for complex challenges
• Analyze and present key performance metrics, providing strategic recommendations to stakeholders

A day in the life

As a Customer Success Manager, you'll start your day reviewing shipper performance data and preparing for strategic meetings. You might collaborate with product teams to address a shipper's unique needs, then lead a workshop to help a key account optimize their operations. In the afternoon, analyze program metrics for a leadership presentation, or brainstorm new success strategies with your peers. Your day concludes by following up on critical shipper issues, ensuring their continued success and satisfaction.

About the team

The Global Logistics team is at the forefront of revolutionizing e-commerce supply chains. We're passionate about creating seamless, efficient logistics solutions that benefit both our shippers and customers. Our vision is to set new industry standards for customer success in the logistics space, constantly innovating and adapting to the evolving needs of the global marketplace.

Basic Qualifications

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or a related field
• 1+ years experience in customer success, consulting, or supply chain management
• Demonstrated ability to manage complex customer relationships and drive measurable business improvements
• Strong analytical skills with experience in data-driven decision making and problem-solving
• Excellent communication and presentation skills, with the ability to influence stakeholders at various levels
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• Knowledge of project management tools and methodologies (agile to waterfall)
• 2+ years experience in customer success, consulting, or supply chain management
• If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

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