Customer Success Manager - Global Trade

TRSS; New York (NY); On-site; USD 104,000 - 194,000; Full time

Job summary

A leading company in Global Trade and SaaS Solutions is seeking a Customer Success Manager. You will be the primary expert in Global Trade, developing customer success plans and building strong relationships with stakeholders. This role offers flexible work arrangements and comprehensive benefits, aimed at fostering career growth and emphasizing inclusion.

Benefits

Flexible work arrangements

Comprehensive benefits package

Opportunities for career development

Flexible vacation and mental health days

Community volunteer opportunities

Qualifications

• 5+ years of experience in Customer Success Management or related role in a SaaS environment.
• Deep expertise with OneSource Global Trade.

Responsibilities

• Serve as the primary product expert for Global Trade.
• Develop and execute customer success plans aligned with client objectives.
• Monitor customer health metrics and proactively address challenges.

Skills

Customer Success Management

Account Management

Business Acumen

Communication

Tools

Gainsight

Salesforce

Job description

Employer Industry: Global Trade and SaaS Solutions

Why consider this job opportunity:
- Salary target total cash compensation range of $104,300 - $193,700
- Flexible work arrangements, including the option to work from anywhere for up to 8 weeks per year
- Comprehensive benefits package including flexible vacation, mental health days, and retirement savings
- Opportunities for career development and growth through continuous learning programs
- A culture recognized for inclusion, belonging, and strong values
- Chance to make a positive impact in the community through volunteer opportunities and social impact initiatives

What to Expect (Job Responsibilities):
- Serve as the primary product expert for Global Trade, providing recommendations and solutions for customer needs
- Develop and execute customer success plans aligned with client objectives
- Monitor customer health metrics and proactively address challenges to ensure successful implementations
- Collaborate cross-functionally to integrate customer feedback and enhance the Global Trade offering
- Build strong relationships with stakeholders, positioning yourself as a trusted advisor in global trade compliance

What is Required (Qualifications):
- 5+ years of experience in Customer Success Management, Account Management, or a related client-facing role within a SaaS environment
- Deep expertise and hands-on experience with OneSource Global Trade
- Experience using Gainsight or Salesforce
- Functional/technical skills in SaaS implementations and ERP applications
- Strong business acumen and communication skills, with the ability to manage customer journeys and resolve conflicts

How to Stand Out (Preferred Qualifications):
- Experience working with cloud software solutions and cloud delivery models
- Ability to travel up to 25%

#GlobalTrade #SaaSSolutions #CustomerSuccess #CareerDevelopment #FlexibleWork

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