Customer Success Manager, Forma

Autodesk; San Francisco (CA); In loco; USD 76.000 - 136.000; Tempo pieno

Descrizione del lavoro

Autodesk is seeking a strategic Forma Customer Success Manager to support our Emerging Business / Mid-Market segment. You will act as a trusted advisor, guiding customers on best practices, driving adoption, retention, and long-term growth within a growing portfolio.

You will onboard new customers, accelerate time to value, and ensure FormaCloud adoption, leveraging data-driven insights and a hybrid engagement model to maximize impact across accounts.

Competenze

• 5+ years of experience in a customer facing, B2B role (Customer Success, Account Management, or similar).
• Bachelor's degree or equivalent experience.
• Willing to travel up to 25% for in-person engagements.
• Strong communication and executive presence with cross-functional collaboration.

Mansioni

• Develop strategic partnerships with mid-market and emerging customers.
• Create and execute success plans aligned to customer outcomes.
• Drive product adoption and expand opportunities within accounts.
• Monitor health signals and collaborate on renewal strategies.

Conoscenze

Customer relationship management

Strategic thinking

Executive communication

Formazione

Bachelor's degree

Descrizione del lavoro

Job ID26WD102013Job Requisition ID #26WD102013Position OverviewWe’re looking for a strategic Forma Customer Success Manager (CSM) to support our Emerging Business / Mid-Market segment, high-growth customers with significant expansion potential. In this role, you will act as a trusted advisor, helping customers achieve their business outcomes while driving adoption, retention, and long-term growth.Customer Success Manager (CSM), Autodesk Forma/Construction: Focuses on onboarding new customers, accelerating time to value, and ensuring adoption of FormaCloud. This is a strategic role at scale, combining data-driven insights, proactive engagement, and targeted relationship management to maximize impact across a broad portfolio.ResponsibilitiesStrategic Customer Partnership:Develop a deep understanding of customer goals, priorities, and success criteriaCreate and execute success plans aligned to customer business outcomesAct as a trusted advisor, guiding customers on best practices and long-term strategyScaled Engagement with Strategic Focus:Manage a portfolio of mid-market/emerging customers using a hybrid of tech-touch and targeted high-value interactionsPrioritize accounts based on growth potential, risk, and strategic importanceAdoption & Value Realization:Drive meaningful product adoption tied to customer KPIs and business outcomesUse data and insights to deliver proactive, outcome-oriented recommendationsGrowth & Expansion:Identify and influence expansion opportunities within accountsContribute to pipeline through strategic account planningRetention & Risk Mitigation:Monitor customer health and engagement signals to proactively mitigate churn riskLead renewal strategies for key accounts within the segmentVoice of the Customer:Synthesize trends and insights from the emerging/mid-market segmentInfluence Product, Marketing, and Go-To-Market strategiesMinimum QualificationsHave 5+ years of experience in a customer facing, B2B role (Customer Success, Account Management, or similar)Have a 4-year degree or equivalent experienceCan travel up to 25% for in-person customer engagements and internal meetingsHave the intellectual curiosity to continually learn about your customers, their industry, their competitive landscape, and Autodesk’s offeringsHave capacity for running discovery discussions, with the ability to learn and understand the AEC (Architecture, Engineering, and Construction) industry - one of the largest, and most complex industries out thereAre resilient as your customers’ and Autodesk’s priorities evolveAre passionate about solving customer problems and make decisions with a customer-first mindsetTake accountability for value delivery within your book of business to ensure customers maximize their ROI with AutodeskBuild strong rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environmentAddress conflict and misalignment constructively, prioritizing solutions and relationshipsDemonstrate executive presence and excellent communication skills, and can articulate complex ideas with clarity to diverse audiencesCan interpret difficult situations and help provide solutions for resolutionAre comfortable exceeding target goals by maintaining a high customer retention rate, coordinating cross functionally with sales to ensure renewals and identify expansion opportunitiesLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $75,600 and $135,520. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesEqual Employment OpportunityAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belongingIn-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.