Customer Success Manager - Digital Paid Media - AI and Automation First

eulerity; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible paid time off

Commuter support

Matched retirement plan

Summer Fridays

NYC office two days per week

Job summary

eulerity is seeking a client strategy/ACCOUNT management professional to lead relationships for a portfolio of franchise and multi-location brands. You will interpret performance results, propose next steps, and coordinate with technical teams to enhance delivery.

The role covers onboarding, cross-channel paid media planning, and regular business reviews to drive growth and retention. Remote-friendly within the United States, with NYC-area office two days per week for those who prefer onsite

Qualifications

• 3–5 years in account management or client strategy at an advertising agency, ad tech, or media company.
• Hands-on experience building, managing, or directing campaigns in Google Ads and Meta Ads Manager.
• Experience managing budgets across multiple client accounts.
• Track record of growing and retaining client accounts.
• Ability to analyze performance data and present clear recommendations to senior stakeholders.

Responsibilities

• Manage a portfolio of client relationships and serve as a trusted point of contact for account needs.
• Lead onboarding to set expectations and build a strong working relationship from the start.
• Develop cross-channel paid media strategies across search, social, video, display, and emerging channels.
• Conduct business reviews explaining performance data and recommended actions.
• Collaborate with technical account managers to monitor delivery, diagnose issues, and adjust campaigns.
• Identify expansion opportunities and represent client needs to product and engineering teams.

Skills

Client relationships

Campaign analysis

Strategic thinking

Stakeholder comms

Tools

Google Ads

Meta Ads Manager

Job description

Role overview

Lead customer relationships for a portfolio of franchise and multi-location brands, connecting paid media performance to each client’s broader business goals. This client-facing role blends account strategy, campaign knowledge, onboarding, and growth: you will interpret advertising results, recommend next steps, and coordinate with technical colleagues to improve delivery.

Responsibilities

• Manage a portfolio of client relationships and serve as a trusted point of contact for important account needs.
• Lead onboarding to establish clear expectations and a strong working relationship from the start.
• Develop cross-channel paid media strategies spanning search, social, video, display, and emerging channels.
• Run business reviews that explain what the performance data shows and recommend practical next actions.
• Work with technical account managers to monitor campaign delivery, diagnose issues, and adjust campaigns.
• Identify relevant account expansion opportunities and represent client needs to product and engineering teams.

Requirements

• Three to five years of account management or client strategy experience at an advertising agency, ad technology, or media company.
• Hands-on experience building, managing, or directing campaigns in Google Ads and Meta Ads Manager.
• Experience managing budgets across multiple client accounts at once.
• A record of growing client accounts as well as retaining them.
• Ability to analyze performance data and present a clear recommendation to senior stakeholders.

Nice to have

• Experience with franchise or multi-location businesses and how corporate and local decision-making differ.
• Familiarity with YouTube, display advertising, or programmatic media buying.
• Experience in a software or platform business, plus strong spreadsheet and presentation skills.

Benefits and work setup

• Open to remote work within the United States; candidates in the New York City area are expected to work from the office two days per week.
• Remote employees may travel to New York City for training, team events, and key client meetings.
• Benefits include medical, dental, and vision coverage, flexible paid time off, commuter support, a matched retirement plan, and summer Fridays.