Customer Success Manager Albany, NY

Socket.dev; Providence (RI); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k match

20 PTO days + holidays

Career growth as we scale US-wide

Job summary

UVeye seeks a Customer Success Manager to build strategic, value-driven partnerships. You will serve dealership leaders and frontline teams, helping them unlock the full power, efficiency, and ROI of the UVeye platform through education, adoption and proactive optimization.

You will train customers, deliver measurable ROI, and nurture long-lasting relationships while identifying growth opportunities across multiple accounts and regions with up to 50% travel.

Qualifications

• 3+ years of experience in Customer Success, Account Manager or similar role – in Automotive SaaS.
• 3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations
• Proven experience in managing multiple accounts and projects.
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle.
• Hunger to work in a hyper-fast paced and ever changing environment.
• Superior organization and prioritization skills, along with focused attention to detail.
• Commercial savvy.
• Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms.
• General understanding of the automotive space – an advantage!
• Ability to travel extensively covering Albany, NH, ME, RI, CT, MA, and VT

Responsibilities

• Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes.
• Deliver ROI and value for our customers, by consulting their business and leveraging UVeye.
• Build strong relationships with clients based on trust and delivering results.
• Identify business goals, pain points, and opportunities where UVeye can deliver greater value.
• Analyze key account statistics, engagement and performance metrics to educate clients and drive performance.
• Manage multiple client relationships simultaneously and successfully.
• Identify opportunities to organically grow client portfolios with additional solutions and tools based on business needs

Skills

Automotive SaaS experience

Dealership operations exposure

Account management

Relationship building

Adaptability in fast-paced env

Organizational skills

Commercial acumen

Technical: dashboards/CRM

Automotive industry knowledge

Travel readiness

Tools

CRM platforms

Job description

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We are looking for a Customer Success Manager who is passionate about building strategic, value-driven partnerships with our clients. In this role, you will serve as a trusted advisor to dealership leaders and frontline teams, helping them unlock the full power, efficiency, and ROI of the UVeye platform. You will cultivate long-lasting professional relationships by providing exceptional service, understanding client goals, and proactively identifying opportunities for optimization, adoption, and measurable results.

A day in the life and how you’ll make an impact:

• Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes.
• Successfully and consistently deliver ROI and value for our customers, consulting their business and while leveraging UVeye.
• Building strong relationships with clients based on your ability to earn their trust and deliver - creating UVeye champions.
• Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients.
• Analyzing key account statistics, engagement and performance metrics and leverage these to educate clients in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

Requirements

• A3+ years of experience in a Customer Success, Account Manager or similar role – in Automotive SaaS.
• 3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations
• Proven experience in managing multiple accounts and projects.
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers.
• Hunger to work in a hyper-fast paced and ever changing environment.
• Superior organization and prioritization skills, along with focused attention to detail.
• Commercial savvy.
• Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms.
• General understanding of the automotive space – an advantage!
• Ability to travel extensively covering Albany, NH, ME, RI, CT, MA, and VT

Benefits we offer:

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

Compensation:

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits.The annual base salary range for this position is $85,000 – $105,000. In addition, this position is also eligible for Bonus.

Travel & Physical Requirements:

This role involves regular on-site work within dealership environments and requires approximately 50% travel. While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout dealership service lanes, inspection areas, showrooms, and outdoor lots.

The role also requires the ability to work in varying environmental conditions including heat, cold, rain, or other outdoor elements commonly experienced at dealership locations. Use of personal protective equipment (PPE) may be required depending on site protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why UVeye:

• Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
• Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
• Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.