Customer Success Manager - 340B

Freddie Mac; United States; Remote; USD 95,000 - 125,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to serve as a strategic advisor for health centers. This role combines analytical skills with real-world experience to optimize performance and ensure measurable outcomes across pharmacy access and compliance. The ideal candidate will thrive in a high-touch environment, demonstrating strong relationship-building and problem-solving abilities. Success in this position requires collaboration with internal teams and a data-driven approach to client advocacy. If you are passionate about making a difference in healthcare, this is an exciting opportunity to grow and lead within a dynamic team.

Qualifications

• 3+ years of 340B expertise with FQHCs.
• Expert-level Excel skills and a data-first mindset.

Responsibilities

• Lead relationships with assigned FQHC clients and conduct performance meetings.
• Analyze data to identify financial and operational improvement opportunities.

Skills

340B Expertise

Excel Skills

CRM Systems

Data Analysis

Presentation Skills

Organizational Skills

Communication Skills

Education

Bachelor's Degree

Master's Degree

Tools

Analytics Platforms

Professional Presentation Tools

Job description

The Customer Success Manager - Strategic Accounts (340B) serves as a strategic advisor and client advocate for a portfolio of 7-10 health centers. This role is ideal for someone who combines real-world experience inside an FQHC with the analytical mindset of a consultant. The CSM will guide clients through complex program decisions, optimize performance, and ensure measurable outcomes across pharmacy access, compliance, and financial impact-based on insights from the platform. Success in this role requires strong collaboration with internal teams to align day-to-day program activities with data-driven insights.

This is a high-touch, high-accountability role for a self-starter who thrives on problem solving, relationship-building, and clear, professional communication.

• Lead relationships with assigned FQHC clients, including bi-weekly updates, monthly performance meetings, and quarterly business reviews.
• Conduct on-site visits for top clients twice per year to deepen relationships and identify growth and optimization opportunities.
• Serve as a 340B expert, providing high-value strategic guidance to CFOs, pharmacy leaders, and CEOs.
• Analyze data at the claim, drug, and provider level to identify financial and operational improvement opportunities.
• Customize support and engagement strategies to reflect each client's leadership style, maturity, and goals.
• Identify problems that aren't immediately visible and develop creative, actionable solutions.
• Develop and present clear, data-backed reports and executive presentations to drive client decision-making.
• Advocate internally for client needs and partner cross-functionally with Product, Analytics, Operations, and Implementation teams to deliver value.
• Champion the use of the platform and support clients in expanding program use and reach.
• Help build the Customer Success function as we scale-serving as a model and mentor for future team members.

"Nuvem provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, military and/or veteran status, or any other basis prohibited by applicable state or federal law."

Requirements

• Bachelor's degree required; Master's degree preferred.
• 3+ years of 340B expertise with FQHCs.
• Expert-level Excel skills and a data-first mindset; comfortable turning analytics into clear insights.
• Tech-savvy with experience using CRM systems, analytics platforms, and professional presentation tools.
• Experience supporting large or complex 340B programs, ideally with exposure to both internal operations and external consulting.
• Strong written, verbal, and presentation skills with the ability to influence senior leadership.
• Highly organized and detail-oriented, with a natural sense of ownership and follow-through.
• Able to tailor communication and support across a range of client cultures and personalities.

Preferred Experience:

• Background working inside an FQHC combined with consulting or vendor-side experience supporting FQHCs..
• Experience building or scaling 340B programs within multi-site organizations.
• Familiarity with federal guidelines, HRSA audit requirements, and internal policy frameworks.
• Demonstrated ability to develop high-quality client-facing decks and reports for executive audiences.

Physical Requirements:

• Ability to travel for onsite client visits approximately 10-15% of the time.
• Prolonged periods sitting at a desk and working on a computer.

Salary Description

$95,000-$125,000