Customer Success Manager

Rentable Co; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you'll be the key advocate for customers using the MavenAI product. This role focuses on building strong relationships, ensuring customer satisfaction, and driving growth through upselling and strategic collaboration. With a passion for customer success, you'll work closely with clients to understand their unique objectives, helping them achieve their business goals while navigating complex relationships. Enjoy the flexibility of a 100% remote workplace and a culture that values collaboration and innovation. If you thrive in a dynamic environment and are eager to make a meaningful impact, this opportunity is perfect for you.

Benefits

Competitive Compensation

Stock Options

Open Vacation Policy

Medical, Dental, and Vision Insurance

100% paid Short-Term Disability

Long-Term Disability Insurance

Life Insurance program

401k Program

No A**hole policy

Qualifications

• 1+ years in Customer Success Management with proven revenue achievement.
• Strong communication and organizational skills for managing projects.

Responsibilities

• Build relationships with customers to understand their goals and needs.
• Drive customer retention and upsell opportunities through collaboration.

Skills

Customer Success Management

Communication Skills

Organizational Skills

Problem-Solving

Relationship Management

Tools

CRM Systems

Job description

The Role

As the Customer Success Manager for the MavenAI product, youll play an important role in driving a seamless experience for our customers. You will take ownership of creating and managing relationships, maintaining account health, upselling accounts, providing product feedback, and driving the customer renewal process all while being an advocate for our customers. Working closely with our customers, you will gain insight into their unique objectives and challenges, and you ll craft personalized responses and plans that cater to varying levels of needs from our customers.

You will be responsible for ensuring our customers are successful in using our software and platform and achieving their business objectives. You will have a passion for customer success and a proven track record of achieving revenue targets.

Responsibilities:

• Build and nurture strong relationships across a book of customers to understand their goals and deepen usage of our platform
• Develop deep, multi-threaded relationships with decision-makers of your customers
• Drive spend across your book of business by collaborating with sales and identifying areas of opportunity
• Responsible for achieving retention targets within your assigned client base
• Identify opportunities for growth and collaborate with customers on strategy and upcoming product releases
• Ensure customer data is accurate and up-to-date in our CRM system
• Conduct regular business reviews with customers to ensure they are achieving their desired outcomes
• Create and document client success plans for each of your assigned clients
• Collaborate with product, support, and marketing teams to provide informed recommendations for our product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle
• Though we are a remote workplace, our teams do travel to meet up several times per year in addition to our annual all-company retreat, Rentapalooza

Qualifications:

• A minimum of 1 year of Customer Success Management
• Proven performance in hitting monthly benchmarks & metrics in previous positions
• Highly coachable, self-starter, with a growth mindset
• Demonstrated ability to create great customer experiences
• Strong communication skills with customers
• Strong organizational skills to manage concurrent projects and conversations
• Ability to navigate complex relationships to accelerate product adoption, and expansion and seek opportunities for growth
• Ability to problem-solve, be creative, and drive customer retention
• Self-driven and independent; you thrive without constant supervision
• A collaborative team player who contributes to the collective success
• Agility in adapting to new scenarios and learning on the go

Why Rentable:

• 100% remote workplace
• Competitive Compensation
• Stock Options
• Open Vacation Policy (you take vacation whenever you want)
• Medical, Dental, and Vision Insurance
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
• 401k Program
• No A**hole policy