Customer Success Manager

elev8.io; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

elev8.io is searching for a Customer Success Manager to enhance client relationships, streamline onboarding, and ensure performance quality in a fully remote, fast-paced environment. The ideal candidate will bring experience in client success, fluency in marketing concepts, and an ownership mindset, with opportunities for growth in one of the fastest-growing digital marketing firms in the behavioral health sector.

Qualifications

• 3+ years in client success or strategic account management.
• Proven experience leading client meetings and strategy sessions.
• Outstanding written/verbal communication.

Responsibilities

• Own the onboarding experience end-to-end.
• Review client performance dashboards daily.
• Coordinate closely with PMs for timely execution.

Skills

Client Success

Communication

Marketing Concepts

Ownership Mindset

Tools

CRM (Zoho/Salesforce)

ClickUp

Zoom

Job description

Join to apply for the Customer Success Manager role at elev8.io

Join to apply for the Customer Success Manager role at elev8.io

elev8.io provides 360° patient acquisition solutions for behavioral health brands by helping them with:

• Generating VOB-qualified leads on multiple channels via elev8media
• Increasing efficiency by enhancing their CRM & techstack via elev8tech
• Improving their overall lead-to-admit conversion rates via elev8sales

We believe marketing can change lives—and we treat that responsibility with care, speed, and obsession for results. Our team is fully remote, radically accountable, and built for impact. We appreciate the journey, act like owners, and never stop evolving.

About The Job

Client Relationship & Communication

• Own the onboarding experience end-to-end — set the tone, deliver clarity, and build trust
• Lead all client calls (status, MBRs, QBRs, Ad-hoc), preparing agendas, sharing clear narratives, and aligning on action items
• Translate marketing concepts (SEO, PPC, Web, attribution, funnel data) into client-friendly language that builds buy-in and clarity
• Reinforce strategy when clients are uncertain or off-track—communicate with both empathy and authority

Strategic Oversight & Quality Control

• Review client performance dashboards daily — flag inconsistencies or underperformance to Marketing Ops
• Ensure all meeting materials, reporting narratives, and projection tables are accurate, relevant, and up to date
• Track goals vs actuals in each client’s Wiki and keep all documentation (client portals, quarterly plans) current

Operations & Execution

• Coordinate closely with PMs to track deliverables, escalate issues, and ensure timely execution
• Route client requests via ClickUp, not just email forwards — follow through and close the loop
• Own Fireflies, Zoom setup, action item documentation, and follow-up post-meeting workflows
• Establish and adjust client meeting cadences quarterly based on strategy and scope

Required Skills And Qualifications

• 3+ years in client success or strategic account management
• Fluency in marketing concepts (SEO, PPC, Web, funnel reporting)
• Proven experience leading client meetings and strategy sessions
• Experience with CRMs (Zoho/Salesforce), ClickUp, Zoom, and dashboards
• Outstanding written/verbal communication and ownership mindset

Preferred Qualifications

• Experience in performance marketing or healthcare/mental health
• Familiarity with call tracking and CRM systems
• Knowledge of Project Management
• Prior use of Fireflies or meeting intelligence tools

Compensation And Growth Potential

Compensation will be based on qualifications and track record. This role is an outstanding opportunity for an ambitious and hardworking candidate who wants to lead from the front at one of the fastest-growing digital marketing companies in the behavioral health space across the U.S.

If you're hungry to lead, ready to evolve, and excited to build something that matters—let’s talk.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Marketing Services

Referrals increase your chances of interviewing at elev8.io by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

United States $70,000.00-$90,000.00 2 days ago

United States $120,000.00-$140,000.00 2 weeks ago

United States $100,000.00-$125,000.00 1 week ago

United States $76,000.00-$115,000.00 1 day ago

United States $105,000.00-$105,000.00 13 hours ago

Senior Enterprise Customer Success Manager

United States $64,678.00-$72,000.00 2 days ago

Customer Success Manager - Public Sector

United States $125,000.00-$150,000.00 2 weeks ago

United States $150,000.00-$170,000.00 22 hours ago

United States $165,000.00-$190,000.00 5 days ago

United States $90,000.00-$125,000.00 2 days ago

United States $65,000.00-$70,000.00 1 week ago

United States $55,700.00-$129,400.00 2 days ago

United States $110,000.00-$130,000.00 2 weeks ago

New Jersey, United States $80,000.00-$100,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.