Customer Success Manager

Riveron; United States; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Riveron is seeking a Customer Success Manager to join our Cyber Security Advisory (CSA) practice. You will serve as a trusted advisor, partnering with Sales and Advisory teams to deliver a seamless customer experience and maximize value from our services.

You will act as the voice of the customer, guiding them through their compliance, privacy, and cybersecurity journeys. You will thrive in a dynamic, customer-centric environment, building strong relationships and contributing to retention,

Qualificações

• 4+ years in a client-facing role, ideally in customer success or related field.
• Ability to lead technical discussions and translate requirements into value.
• Strong analytical capabilities and operating discipline.
• Executive presence and polished presentation skills for multi-stakeholder meetings.
• Experience as a consultant, pre-sales, technical account management, or equivalent.
• Self-motivated with the ability to work remotely and asynchronously.

Responsabilidades

• Lead post-sale engagement, retention, and growth with Sales and Advisory teams.
• Identify opportunities for account expansion and ensure customer success.
• Collect and articulate customer use cases, case studies, and testimonials.
• Develop business reviews and analytics reports for customers.
• Share customer feedback with internal stakeholders to shape offerings.
• Drive overall account health, renewals, and referral growth.

Conhecimentos

Client-facing

Account management

Technical conversations

Analytical skills

Executive presence

Consultant experience

Remote work

Descrição da oferta de emprego

In today’s dynamic environment, business leaders face constantly shifting risks. Riveron helps organizations implement leading governance, risk and compliance practices by combining deep expertise with pragmatic partnership, using a hands‑on approach to understand the specific needs of the organization and create tailored solutions to address key compliance risks.

Riveron’s October 2025 acquisition of Eden Data significantly expands the scope and depth of its Risk Advisory solutions, adding world‑class expertise in cybersecurity, governance, risk, compliance (GRC), and AI.

Our Cyber Security Advisory (CSA) services include building GRC/Cybersecurity programs from the ground up, framework readiness, design and maintenance of critical security domains, managed internal controls testing and monitoring, co‑sourced/outsourced internal audit, segregation of duties and access risk review, policy and procedure development, enterprise risk management, and IT and cybersecurity risk assessment.

About The Team:

You’ll join a lean, high‑performing team of Customer Success Managers responsible for shaping the post‑sales experience for Riveron, CSA clients. From onboarding through renewal, we design and optimize systems and processes that drive long‑term success. In this role, you’ll ensure customers realize maximum value from our services - directly contributing to retention, expansion, and overall company growth. Few roles offer such a clear and measurable impact.

What You’ll Do:

You’ll serve as a trusted advisor to our customers, developing a deep understanding of their businesses and helping them maximize the value of our services. You’ll work closely with Sales and Advisory teams to deliver a seamless customer experience. As the voice of the customer internally, you’ll advocate for their needs, ensure exceptional service delivery, and provide feedback that helps shape the next generation of our compliance, privacy, and cybersecurity solutions.

This role is ideal for someone who excels at building strong relationships, understands business needs, and thrives in a dynamic, customer‑centric environment.

Responsibilities:

• Lead the post‑sale engagement, retention, and growth of your customers partnered closely with the Sales and Advisory teams
• Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful
• Collect and articulate customer use cases, case studies, and testimonials
• Develop business reviews and analytics reports for customers
• Share customer feedback and insights to internal stakeholders
• Drive overall account health including engagement, articulated return on investment, account renewals and growth, referrals, and customer satisfaction

Who You Are

• 4+ years of experience in a client‑facing role ideally customer success, managing relationships with fast‑paced organizations with a technical product or service offering
• Sophisticated business sense and understanding of underlying drivers and strategy of our customer’s compliance journeys
• Ability to lead technical conversations and persuade others to take action based on requirements and value provided by solutions
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in‑person meetings with multiple stakeholders
• History of success as a consultant, pre‑sales, technical account management, or equivalent
• Has handled difficult customers or situations and can demonstrate resolutions
• The motivation and flexibility to work well in a high‑growth environment where things change quickly
• Self‑motivated and comfortable working remotely and asynchronously

About Riveron:

At Riveron, we partner with clients—from global multinationals to high‑growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client‑centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well‑being in and out of the office.

Want to stay connected with Riveron? Join our Talent Community to learn more about our growing firm and be considered for future opportunities.

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Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Full time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/. Contract roles are not eligible for benefits.