Customer Success Manager

Carrier; Town of Florida (NY); On-site; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid vacation and leave

Disability insurance

Life Insurance

Tuition assistance

Job summary

Carrier is seeking a senior Customer Success leader to manage enterprise customer relationships, delivering value streams through AI and IoT use cases. You will lead efforts to reduce energy and maintenance spend, improve comfort, and drive digital adoption across facilities.

Responsibilities include owning customer success metrics, upsell, and guiding cross‑functional teams to achieve program outcomes. Travel domestically up to 30% is required.

Qualifications

• Bachelor’s degree is required.
• 5+ years of experience in Customer Engagement & Success.
• 3+ years of Connected Buildings domain experience and IoT enabled digital products.
• Able to travel at least 30% of the time (domestic).

Responsibilities

• Own Customer Success & Satisfaction for identified accounts.
• Deliver customer success KPIs and program outcomes.
• Increase adoption of IoT Platform (Abound PI) and digital tools at customer sites.
• Deliver planned revenue & upsell in identified accounts.
• Conduct weekly/biweekly status updates with customers.
• Conduct Quarterly Business Review and drive actions to closure.
• Provide program level status for executive reviews.
• Lead Pilot Programs to successful closure.
• Create program communication plans and stakeholder communications.
• Identify and mitigate risks and handle change requests.

Skills

Customer Engagement & Success

IoT enabled products

Domestic travel

Education

Bachelor’s degree

Tools

Abound PI

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

Opportunity to take an elevated position to manage enterprise customer relationships. Take a leadership role to deliver value streams using AI & IOT usecases. Deliver outcome based services like reduction of energy and maintenance spend, improve comfort and drive digital adoption towards facility maintenance.

Job Description

• Own Customer Success & Satisfaction for identified accounts
• Responsible for delivering customer success KPIs and program outcomes
• Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at
• customer’s place
• Responsible for delivering planned revenue & upsell in the identified accounts
• Responsible to conduct weekly/biweekly status update meeting with customers
• Responsible to conduct Quarterly Business Review and drive the actions of QBR to closure
• Take up status reporting and generate the program level status for executive reviews
• Responsible to successful execution and closure to Pilot Programs
• Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization
• Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time
• Conduct Pilot Programs
• Support Sales Activities as and when required

Required Qualifications

• Bachelor’s degree
• 5+ years of experience in Customer Engagement & Success
• 3+ years of Connected Buildings domain experience and IOT enabled digital products
• Able to travel at least 30% of the time (domestic)

Preferred Qualifications

• Graduate Degree
• Experience working with various Building Automation Systems
• Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc.
• Proven ability to manage cross-functional teams without formal authority through influence and relationships
• Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics)
• Ability to understand multi‑faceted problems and work out a solution work with the larger delivery team
• Interpersonal skills for managing in a team framework
• Project management skills
• Strong Analytics Skills
• Superior presentation, written, and verbal communication skills
• Leadership skills to manage across functional teams

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition is entitled to short‑term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short‑term and long‑term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax‑Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 1 September 2026

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.