Customer Success Manager

ChipAgents; San Jose (CA); On-site; USD 150,000 - 350,000; Full time

Benefits offered by this job

Unlimited PTO

Full benefits

Equity

Job summary

ChipAgents is seeking a Customer Success Manager to own the technical success of our strategic semiconductor accounts. You will work at the intersection of EDA, semiconductor engineering, and customer engagement to ensure engineering teams adopt and derive value from AI-driven workflows.

You will collaborate with Business Development, Applications Engineering, and R&D to align objectives, surface customer insights, and influence the product roadmap.

Qualifications

• 3–10 years of experience in EDA, semiconductor design, or a customer-facing technical role at an EDA or chip company.
• Hands-on background in RTL design, simulation, or verification; credible with design and DV engineers.
• Experience in applications engineering, field applications, or technical account management.
• Strong communicator who can translate complex technical concepts for engineers and executives.
• Self-directed with a high ownership mentality and demonstrated growth trajectory.

Responsibilities

• Own the relationship for top-tier semiconductor accounts, serving as their primary technical point of contact and trusted advisor.
• Collaborate with Account managers to develop customer success plans and strategic growth plans.
• Drive adoption and expansion by mapping customer workflows and identifying where ChipAgents adds value.
• Triage and prioritize customer technical issues, surface bugs with R&D, deliver fixes, and close feedback loops quickly.
• Run Technical Review Meetings (TRM) and Management Review Meetings (MRM) with engineering leads to align on objectives and roadmap.
• Bring the voice of the customer back to product and engineering to inform the roadmap.

Skills

EDA experience

RTL design/verification

Customer-facing

Communication

Strategic account management

Job description

About ChipAgents

ChipAgents is reinventing semiconductor design and verification through agentic AI workflows. Founded by leading experts in AI and chip design, we work with top-20 semiconductor companies, major cloud providers, and next-generation hardware startups. Our AI-powered platform accelerates RTL design, verification, and simulation, enabling engineers to achieve unprecedented productivity and correctness.

Role Overview

We're hiring Customer Success Managers to own the technical success of our most important strategic accounts. This role is built for someone who has spent their career at the intersection of EDA, semiconductor engineering, and customer engagement. You know design tools, understand verification flows, and have already developed an instinct for what engineers need. You are excited to take that foundation and apply it to shaping how the world's leading chip teams adopt and get value from AI. You\'ll work alongside our Business Development, Applications Engineering, and R&D teams to make sure every account succeeds and use your findings to shape our product roadmap.

Key Responsibilities

• Own the relationship for top-tier semiconductor accounts, serving as their primary technical point of contact and trusted advisor.

• Work closely with Account managers to develop customer success plans and strategic account growth plans.

• Drive adoption and expansion by understanding each customer\'s design and verification workflow and identifying where ChipAgents can have the highest impact.

• Triage and prioritize customer technical issues, working directly with R&D to surface bugs, deliver fixes, and close feedback loops quickly.

• Run regular Technical Review Meeting (TRM) and Management Review Meeting (MRM) with engineering leads and management to align on objectives, roadmap, and explore collaboration opportunities.

• Serve as the voice of the customer internally, bringing field learnings back to product, research, and engineering to inform the roadmap.
  

Qualifications

• 3–10 years of experience in EDA, semiconductor design, or a customer-facing technical role at an EDA or chip company.

• Hands-on background in RTL design, simulation, or verification. You understand the chip development flow and can speak credibly with design and DV engineers.

• Experience in an applications engineering, field applications, or technical account management role.

• Strong communicator who can translate complex technical concepts for both engineering teams and executive stakeholders.

• Self-directed with a high ownership mentality

• Demonstrated growth trajectory in previous roles.

Nice to Haves

• Familiarity with AI-assisted design or verification tools.

• Experience working at or supporting early-stage customers at a startup or high-growth company.

• Exposure to enterprise software adoption, professional services, or customer enablement programs.

Why ChipAgents

• Work at the frontier of AI and semiconductor design.

• Collaborate with a world-class team spanning AI, systems, and EDA.

• Shape a foundational shift in how chips are built.

Equal Opportunity

• ChipAgents is an equal opportunity employer. We welcome applicants of all backgrounds.

What We Offer

• $150K/yr – $350K/yr + incentive bonus + equity. We are open to discuss above-scale compensation with exceptional candidates on a case-by-case basis.

• Unlimited PTO and full benefits (medical, vision, dental, 401k).

• Two engineering-centric offices with free parking, private gym, and free lunch, drinks and snacks.