Customer Success Manager

Careerfair; San Francisco (CA); On-site; USD 75,000 - 100,000; Full time

Job summary

Careerfair is seeking a Customer Success Manager in San Francisco to be the main point of contact for 7–10 clients. You will be responsible for ensuring client success on our platform and driving revenue growth. Key responsibilities include responding to inquiries, investigating performance issues, and maintaining documentation. Ideal candidates will have strong communication skills, technical aptitude, and the ability to manage priorities effectively. Join us to foster client relationships and contribute to a growing team.

Qualifications

• Strong written and verbal communication skills are essential.
• Technical aptitude with SQL and data dashboards is required.
• A curious and persistent nature is highly valued.

Responsibilities

• Respond to client inquiries and schedule regular calls.
• Investigate performance issues and collaborate with Data Science.
• Maintain account documentation and update client information.

Skills

Strong written and verbal communication skills

Technical aptitude including experience with SQL and data dashboards

Curiosity and persistence

Comfortable delivering presentations

Capability to manage routine tasks while prioritizing high-impact work

Job description

Overview

The Customer Success Manager (CSM) at this Series B mobile ad‑tech startup serves as the main point of contact for a portfolio of 7–10 clients, ensuring their success on the platform and driving revenue growth.

Responsibilities

• Respond to client inquiries via email and schedule regular client calls (weekly or bi‑weekly).
• Investigate and resolve performance issues (e.g., CPI and ROAS fluctuations) in collaboration with the Data Science team.
• Maintain and update account documentation, including Slack channel notes and client updates.
• Coordinate with Sales, Data Science, and other cross‑functional teams to address client requests and new feature requests.
• Identify upsell opportunities and proactively reach out to clients to discuss budget increases.
• Track account health, perform analysis, and flag potential issues for senior CSMs.
• Participate in internal meetings, including all‑hands sessions and syncs with department leads.

Qualifications

• Strong written and verbal communication skills.
• Technical aptitude, including experience with SQL and data dashboards.
• Curiosity, persistence, and the ability to guide client conversations toward value‑creating outcomes.
• Comfortable delivering presentations and speaking in front of groups.
• Capability to manage routine and “grunt” tasks while prioritizing high‑impact work.