Customer Success Manager

CG Infinity, Inc.; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

CG Infinity, Inc. is seeking a Customer Success Manager who is highly relationship-oriented and proactive to strengthen and expand partnerships with existing clients.

You will work closely with CG Infinity's executive leadership to cultivate trusted client relationships and identify opportunities to deliver additional value. The role emphasizes collaboration with executives, cross-functional teams, and ongoing client engagement to ensure growth, retention, and long-term partnerships.

Qualifications

• Strong client relationship and stakeholder management experience.
• Excellent communication, presentation, and executive presence.
• Experience working with senior business and technology leaders.

Responsibilities

• Develop and strengthen relationships with existing CG Infinity clients
• Establish trusted advisor relationships with business and technology leaders within client organizations
• Maintain a consistent in-person presence through regular client visits and meetings
• Serve as a visible and accessible representative of CG Infinity
• Identify client business challenges, priorities, and strategic initiatives
• Uncover opportunities for CG Infinity to provide additional services, solutions, or support
• Collaborate with internal stakeholders to align client needs with CG Infinity capabilities
• Help expand existing client relationships through thoughtful and consultative engagement
• Partner with executive leadership to develop and execute account growth strategies
• Participate in executive-level client meetings and relationship-building activities
• Communicate client feedback, emerging needs, risks, and growth opportunities to internal leadership
• Coordinate across teams to ensure client priorities are understood and addressed
• Build credibility and trust through consistent client engagement
• Stay informed on client organizations, industry trends, and market dynamics
• Represent CG Infinity professionally in all client interactions
• Strengthen client loyalty by fostering long-term, mutually beneficial partnerships
• Establishing strong relationships with key stakeholders across assigned client accounts
• Creating a consistent cadence of executive-level client engagement
• Identifying and qualifying new opportunities for CG Infinity within existing clients
• Increasing executive visibility and strategic alignment between CG Infinity and its clients
• Contributing to account growth, client retention, and long-term partnership development

Skills

Relationship building

Executive presence

Client engagement

Strategic account management

Consultative selling

Cross-functional collaboration

Communication

Proactive

Organizational skills

Job description

Role Summary

CG Infinity is seeking a highly relationship-oriented and proactive

Role Summary

CG Infinity is seeking a highly relationship-oriented and proactive Customer Success Manager to strengthen and expand our partnerships with existing clients. This individual will work closely with CG Infinity's executive leadership team to cultivate trusted client relationships, identify emerging business needs, and uncover opportunities for CG Infinity to deliver additional value.

Why This Role Matters

CG Infinity's continued growth depends on our ability to deepen client relationships, understand evolving business challenges, and proactively identify opportunities where our expertise can help clients achieve their goals. This role serves as a key connector between our clients and executive leadership team, helping ensure that CG Infinity remains a trusted advisor and strategic partner.

Key Responsibilities

Client Relationship Management

• Develop and strengthen relationships with existing CG Infinity clients
• Establish trusted advisor relationships with business and technology leaders within client organizations
• Maintain a consistent in-person presence through regular client visits and meetings
• Serve as a visible and accessible representative of CG Infinity

Account Growth and Opportunity Identification

• Identify client business challenges, priorities, and strategic initiatives
• Uncover opportunities for CG Infinity to provide additional services, solutions, or support
• Collaborate with internal stakeholders to align client needs with CG Infinity capabilities
• Help expand existing client relationships through thoughtful and consultative engagement

Executive Collaboration

• Partner with executive leadership to develop and execute account growth strategies
• Participate in executive-level client meetings and relationship-building activities
• Communicate client feedback, emerging needs, risks, and growth opportunities to internal leadership
• Coordinate across teams to ensure client priorities are understood and addressed

Strategic Presence

• Build credibility and trust through consistent client engagement
• Stay informed on client organizations, industry trends, and market dynamics
• Represent CG Infinity professionally in all client interactions
• Strengthen client loyalty by fostering long-term, mutually beneficial partnerships

First 6-12 Month Outcomes

Success in this role may include:

• Establishing strong relationships with key stakeholders across assigned client accounts
• Creating a consistent cadence of executive-level client engagement
• Identifying and qualifying new opportunities for CG Infinity within existing clients
• Increasing executive visibility and strategic alignment between CG Infinity and its clients
• Contributing to account growth, client retention, and long-term partnership development

Required Skills and Experience

• Demonstrated ability to build and maintain strong client relationships
• Strong interpersonal, communication, and executive presence skills
• Ability to engage effectively with senior business and technology leaders
• Experience identifying business needs and developing trusted client partnerships
• Highly proactive, self-motivated, and persistent in pursuing relationship-building opportunities
• Strong organizational and follow-through skills
• Ability to navigate complex stakeholder environments and align diverse interests

Preferred Skills and Experience

• Experience working within consulting, professional services, technology services, or related industries
• Experience supporting strategic account growth or business development initiatives
• Experience engaging with executive-level client stakeholders
• Understanding of technology, digital transformation, talent solutions, or consulting services