Customer Success Manager

Bestow; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Equity

Flexible PTO

Medical, dental, vision insurance

Lifestyle stipend

Remote-friendly / work-from-home

Office in Dallas (on-site option)

Diversity & inclusion programs

Job summary

Bestow is seeking a Customer Success Manager to own enterprise carrier relationships, guide performance, and drive growth across a strategic portfolio. You will collaborate with Product, Engineering, Compliance, and Sales to align roadmaps with client goals, manage escalations, and deliver data-driven reviews.

You will mentor junior team members, support audits, and travel as needed for workshops and business reviews, while maintaining a client-first mindset in a fast-paced SaaS environment.

Qualifications

• Own enterprise customer relationships, including executive stakeholders.
• Able to translate customer needs into prioritized work with Product and Engineering.
• Develop and deliver executive-level business reviews tied to platform performance.
• Manage escalations end-to-end with cross-functional teams.
• Identify expansion opportunities and collaborate with Sales to close deals.

Responsibilities

• Own day-to-day and executive relationship for a portfolio of enterprise carrier customers.
• Lead operating rhythm: business reviews, SLA performance reporting, quarterly planning.
• Create executive reviews connecting platform performance to business goals.
• Own escalations from signal to resolution with Engineering, Product, and Implementation.
• Translate needs into roadmap, using data to prioritize enhancements.
• Identify expansion opportunities and collaborate with Sales on closures.
• Handle due diligence, compliance docs, and audit responses.

Skills

Enterprise relationship mgmt

Executive communications

Cross-functional collaboration

Analytical thinking

Client presentations

Account expansion

Education

Bachelor's degree in business/marketing/related field

Tools

Salesforce

JIRA

Job description

ABOUT BESTOW

Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that.

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation.

Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise.

Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us.

Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities.

Bestow uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify.gov.

ABOUT THE TEAM

The Bestow Revenue team is transforming life insurance by giving carriers the technology platform to modernize their products and distribution. Our end-to-end enterprise SaaS platform lets carriers launch fully customized life insurance products in months, give customers and advisors a modern experience, and grow through continuous testing and iteration. That end-to-end approach is genuinely rare in insurance technology, and it means our customers avoid costly point-solution integrations.

This role reports to Bestow's Director of Customer Success and is open to Remote (US) #LI-Remote

WHAT YOU'LL DO

The Customer Success Manager owns the relationship, health, and growth of Bestow's enterprise carrier customers. You are the customer's primary point of contact at Bestow, and the person internal teams look to for a clear read on what the customer needs and why it matters. You will run your accounts end to end: performance, escalations, roadmap alignment, and the executive relationships that keep the business moving.

• Own the day-to-day and executive relationship for a portfolio of enterprise carrier customers, serving as their primary point of contact at Bestow.

• Run the operating rhythm for your accounts: recurring business reviews, performance reporting against service level objectives (SLOs), and quarterly planning with customer leadership.

• Build and deliver executive-level business reviews that connect platform performance to the customer's commercial goals.

• Own escalations end to end, from first signal through resolution and customer follow-up, coordinating Engineering, Product, and Implementation as needed.

• Translate customer needs into prioritized work with Product and Engineering, and make the case with data when something deserves to move up the roadmap.

• Identify expansion and adoption opportunities inside your accounts, and work with Sales on the path to close.

• Own due diligence, compliance documentation, and audit responses for your customers, organizing subject-matter experts and holding deadlines.

• Mentor Customer Success Associates and raise the bar on how the team documents, reports, and communicates.

• Travel as needed for solution workshops, leadership onsites, and customer business reviews.

WHO YOU ARE

• 4 or more years in customer success or account management, ideally at a SaaS or technology company serving enterprise customers.

• You have owned enterprise customer relationships directly, including executive stakeholders, and can point to accounts you grew or turned around.

• Energized by complex problems and comfortable being the person accountable for the answer.

• Fluent working cross-functionally with Product, Engineering, Compliance, and Sales, and effective without formal authority.

• Skilled at building and delivering polished, client-facing presentations for executive audiences.

• Strong analytical instincts. You work with data directly and use it to make a case, not just to report.

• Clear, direct communicator in writing and in the room, with real attention to detail.

• Experience with CRM and ticketing tools such as Salesforce and JIRA.

• Bachelor's degree in business, marketing, or a related field, or equivalent experience.

TOTAL REWARDS

At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:

• Competitive salary and equity based on role

• Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs

• 100% paid-premium option for medical, dental, and vision insurance

• Lifestyle stipend to support your physical, emotional, and financial wellbeing

• Flexible work-from-home policy and open to remote

• Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting

• Employee-led diversity, equity, and inclusion initiatives

Recent Employer Awards include:

• Best Place for Working Parents 2023 + 2024 + 2025

• Great Place to Work Certified, 2022 + 2023 + 2024 + 2025

• Built In Best Places to Work, 2022 + 2023 + 2025

• Fortune’s Best Workplaces in Texas 2022 + 2023

• Fortune’s Best Workplaces in Financial Services and Insurance 2022 + 2023 + 2024

We value diversity at Bestow. The company will hire, recruit, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member.

Thanks for considering a job at Bestow!