Customer Success Manager

Workwize; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid/remote options

Work from anywhere up to 4 weeks per y

MacBook provided

Home office budget

HQ Amsterdam

Job summary

Workwize in New York is seeking a Customer Success Manager to own the complete customer lifecycle, drive adoption, expansion and renewals for our SaaS solutions. You will collaborate with Friesland Campina, Otrium, Adyen on calls and work with internal teams to optimize processes and deliver measurable value.

You have 4+ years in a client-facing role, strong data analysis, and excellent English communication.

Qualifications

• 4+ years of experience in a client-facing role in SaaS or similar environments.
• Proficiency in PowerPoint and Excel.
• Experience in data analysis and interpretation to drive decisions.
• Excellent English communication skills (written and verbal).
• Strong problem-solving abilities and analytical mindset.
• Bachelor’s or Master’s degree (or compelling reason for not completing one).

Responsibilities

• Drive customer success and satisfaction across the full customer lifecycle (adoption, expansion, renewal).
• Strengthen relationships by prioritizing engagement with customers.
• Identify opportunities for upselling and cross-selling to drive revenue growth.
• Use data and value-driven discussions to maximize adoption and revenue potential.

Skills

PowerPoint

Excel

CRM systems

HubSpot

English communication

Data analysis

Problem solving

Attention to detail

Team player

Entrepreneurial mindset

Education

Bachelor's degree

Master's degree

Tools

HubSpot

Job description

• We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients
• This means you can have a call in the morning with Friesland Campina, Otrium, or Adyen, during the afternoon you will call with a prospective client to discuss QBR or Contract Renewal, whilst at the end of the day you will sit down with the internal team to optimize processes
• As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment’s notice. Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment
• As our clients’ needs differ, the solutions and your approach will differ as well
• Drive customer success and satisfaction:
• Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services
• Strengthen relationships by prioritizing engagement with customers
• Establish revenue growth by utilizing expansion potential:
• Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling
• Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential

Benefits

• Dynamic Work Place: Work flexibly with hybrid and remote options, plus the ability to work from anywhere for up to four weeks each year.
• Diverse, Global Team: Collaborate with a diverse team across cultures, unified by English, and anchored by our Amsterdam headquarters.
• Heart of Amsterdam: Enjoy the centrally located headquarters in Amsterdam with scenic views of the iconic canals.
• Monthly Team Events: Connect and celebrate with regular team events, meet‑ups, and milestone celebrations in Amsterdam..
• Time to Recharge: Take advantage of vacation policies tailored to your region, ensuring work-life balance wherever you are.
• Home Office Budget: Receive a MacBook and a home office budget to ensure you’re set up for success anywhere.

4+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environmentProficiency in PowerPoint and ExcelPrevious Sales experience - Commercial driven, who knows how to navigate the conversation and add value to our clientsExperience in data analysis and interpretationExcellent English communication skills (written and verbal) at a business-professional levelStrong problem-solving abilities and analytical mindsetBachelor’s or Master’s degree (or a compelling reason for not completing one)Exceptional attention to detailYou have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environmentAmbassador of hybrid working; you support the hybrid working policy - from our office in New York and from homeThe ability to present to Executives and Key Decision-makersExperience using CRM systems, HubSpot experience being a plusTransparent & Honest; you mean what you say and are not afraid to express yourselfYou are a caring person, that wants to make a difference for customersYou are a natural-born team player who is open to everything and everyoneCommercial drivenThorough & analytical; you are eager to use the data to identify possibilities to support the clients