Customer Success Manager

Nevis; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Private medical insurance

Competitive salary and benefits package

Company equity

Job summary

Nevis is seeking a mission-driven Customer Success Manager to enhance user engagement with their AI wealth management platform. You will serve as a vital link between the Product team and Registered Investment Advisors.

Key responsibilities include managing user relationships, collecting feedback, and collaborating with a team to drive product improvements. Ideal candidates have 4+ years of relevant experience and a passion for technology and productivity.

Join Nevis for a chance to help transform the wealth management industry in a fast-paced environment.

Qualifications

• 4+ years of experience in strategy consulting or client-facing roles.
• Excellent communication skills and high emotional intelligence.
• Practical problem-solver with a focus on productivity.

Responsibilities

• Own the relationship with daily users from onboarding to engagement.
• Build processes to monitor and enhance engagement with products.
• Collect and deliver insightful product feedback.

Skills

Client-facing roles experience

Excellent communication skills

Empathy and emotional intelligence

Productivity obsession

Job description

About Nevis

Nevis is building the world’s first AI wealth management platform. In just 9 months, Nevis has grown to have over $50 billion of assets under management on its platform and is on track to have over $100 billion by the end of this year. Nevis is also backed by world leading investors and has raised a total of $40 million from Sequoia Capital, ICONIQ and Ribbit. Together it makes Nevis one of the highest funded and fastest growing Series A startups in Europe.

The Role

We are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our products. In this role, you will act as the human interface between our Product team and the community of Registered Investment Advisors (RIAs) that use Nevis every day.

You’ll work directly with some of the most accomplished investment professionals in the world to ensure they can make the most of Nevis, turbocharge their operations and enable them to spend less time at their desk and more with their clients.

You’ll also be in charge of the feedback loop that brings fresh and non-obvious insights from the field into our offices. You’ll work closely with a hyper-talented team of AI engineers, researchers and designers to help build the next generation of AI-powered solutions for the wealth management industry.

You’ll thrive here if you are genuinely obsessed with empowering people with elegant, cutting-edge technology and if solving problems for others fast puts a smile on your face at the end of the day.

What You’ll Do

• Own the relationship with Nevis’ actual daily users, from onboarding to power-user award.

• Build processes and tools to monitor and drive engagement with our products.

• Research all the possible ways in which Nevis works and does not work for our customers by observing and talking directly with them. A lot.

• Document and introduce new products and features to customers to ensure they are fully understood and used.

• Collect, structure and deliver insightful product feedback to the most relevant stakeholders within our Product team.

• Provide relevant, granular and timely insights to help our founders and team members prioritize at all levels - from commercial strategy to new product development.

Who You Are

• You have 4+ years of experience in strategy consulting or in client-facing roles within high-growth tech companies.

• You have excellent communication skills and exceptional EQ: empathic, thoughtful and to the point. People can’t wait to have a question for you.

• You are a practical problem-solver.

• You have a borderline-pathological obsession with productivity - Both personal and professional.

• Spending time with others and helping them do their best work gives you energy. You love hearing people say “wow” in response to what you have to show them.

• You are the one telling your friends and family about new tech products and how to use them.

• You are excited about the Wealth Management industry.

Nice to have

• You are based in the United States and like to travel.

• You have prior experience building tech products.

• You have prior experience in the Wealth Management industry - as a worker, as a client, or both.

Why Join Nevis?

• Work alongside a high-calibre founding team backed by some of the best investors in the world.

• A fast-paced, high-growth environment with the opportunity to shape how the business operates.

• Be part of a mission-driven company transforming the wealth management industry with huge potential for global impact.

• Private medical insurance.

• Competitive salary and benefits package, including company equity.