Customer Success Manager

Brellium; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Equity Compensation

Dinner Provided via DoorDash & stocked

Medical, Dental, and Vision coverage

HSA / FSA

11 paid holidays each year

Unlimited PTO

Training and professional development

Hybrid Work Schedule (4 days onsite)

Job summary

Brellium is seeking a Customer Success Manager to oversee a strategic portfolio worth roughly $2M ARR with enterprise healthcare customers. You will work with C-suite executives to maximize value, renewals, and upsell opportunities, in a fast-paced, collaborative environment in New York City.

The role emphasizes cross-functional leadership with Engineering and Go-To-Market teams, and requires strong relationship skills, a proactive mindset, and a passion for healthcare AI technology.

Qualifications

• 3+ years of Customer Success, Account Management or Sales experience with Enterprise Customers at an early stage startup or management consulting experience.
• Experience developing relationships with C-suite stakeholders.
• Strong customer-facing and presentation skills.
• Positive attitude, empathy, and high energy.
• Enthusiasm for customer success and excellence in the product space.
• Extreme sense of ownership.
• Live in NYC, or able to move within 30 days; in-person collaboration 4 days a week.

Responsibilities

• Develop and execute strategic account plans to drive renewals and upsell opportunities.
• Build and maintain relationships with C-suite healthcare executives through regular communication.
• Lead Quarterly Business Reviews to demonstrate value and align on initiatives.
• Partner with CTO and Engineering to influence product roadmap based on customer needs.

Skills

Relationship management

Account management

Sales

Presentation skills

Customer success

Ownership

Tools

Hubspot CRM

Job description

About Brellium

Brellium's mission is a big one – to improve the standard of care across the US healthcare system. We’ve built AI-powered technology that helps healthcare providers deliver safer, higher-quality care – starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients. Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk. Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale. Brellium was founded in 2021. Since then, we’ve grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We’re a Series A company with over $30MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures.

We are seeking an Customer Success Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of enterprise companies daily to help them best use Brellium.

This Role Might Be For You If

You are a hard worker eager to contribute to cutting-edge technology and thrive in a collaborative team setting. You’re enthusiastic about joining a small, energetic team in the heart of New York City. You're excited about the intersection of AI and health tech and want to be part of a forward-thinking company. You are a creative problem solver with a deep understanding of people and strong communication skills. You thrive in a fast-paced, in person work environment, enjoy collaborating with both customers and engineering teams, and want to make a difference in people’s lives.

What You’ll Do

As a Customer Success Manager, you will manage a strategic portfolio of healthcare customers, with a total book of business of ~$2MM in ARR. This role requires strong relationship management skills, problem solving skills, attentiveness and the ability to navigate complex organizations and relationships at the executive level. Your key responsibilities include:

Account Management & Growth

• Develop and execute strategic account plans to drive renewals and expand revenue through upsell opportunities
• Build and maintain strong relationships with C-suite healthcare executives through regular communication and engagement
• Lead Quarterly Business Reviews with executive stakeholders to demonstrate value and align on strategic initiatives

Cross-Functional Leadership

• Partner with the CTO and Engineering teams to influence product roadmap based on customer needs and market opportunities
• Collaborate with Marketing and Go-to-Market teams to develop compelling case studies and showcase customer success stories

What We’re Looking For

• 3+ years of Customer Success, Account Management or Sales experience working with Enterprise Customers at an early stage startup or Management Consulting experience
• Experience developing relationships with C-suite stakeholders
• Strong customer-facing and presentation skills
• Positive attitude, empathy, and high energy
• Enthusiasm for customer success & excellence in the product space
• Extreme sense of ownership
• Live in NYC, or can move within the next 30 days. We value in-person collaboration and work 4 days a week from our office space.

Don’t worry if you don’t tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience.

Bonus Points

• Proven experience in software product development
• Healthcare technology sales or account management experience
• Prior coding or software development experience
• Hubspot (CRM) experience

Compensation

• $120,000 - $160,000 on-target earnings

We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits Offered Include

• 401(k) Retirement Savings Plan
• Equity Compensation
• Dinner Provided via DoorDash & stocked kitchen for NY employees
• Medical, Dental, and Vision coverage coverage of up to 100% premiums for you and your family
• HSA / FSA
• 11 paid holidays each year
• Unlimited PTO
• Training and professional development
• Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)

What it means to be "One of Us"

Bias to Action: Brellium teammates do not wait to make reversible decisions or seek unnecessary approval. We quickly decide and move forward. If the decision was incorrect, we quickly reverse it and move forward.

Thinks for themselves: Brellium teammates do not take things at face value. We ask "why" until base truth is reached. If a better solution is present, Brellium teammates use it, regardless of status quo.

Negative Maintenance: The opposite of high maintenance isn’t low maintenance - it’s negative maintenance. Brellium teammates are poised under pressure, self-motivated, self-improving, self-disciplined, self-aware, and non-defensive.

Expect Excellence: We hold ourselves to exceptionally high and continuously rising standards. We strive for thoughtfulness in our decision making, and for speed and quality in our execution. We acknowledge trade-offs and communicate proactively.

Communicate with Clarity: Brellium teammates communicate concisely, directly, and purposefully. We optimize for ensuring our points are easily understood the first time.

We are aware of fraudulent job offers claiming to be from Brellium. All legitimate communication comes from brellium.com, or [e-mail], and we will never ask for money or sensitive personal information as part of our hiring process. If there are any questions please direct them to [e-mail]