Customer Success Manager

Lyzr AI; Jersey City (NJ); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Extensive PTO

AI tools subscriptions

Job summary

Lyzr is seeking an experienced enterprise customer success leader to own a portfolio of large accounts and drive ongoing adoption and expansion of AI solutions. You will work hands-on with delivery teams and account executives to ensure demonstrable value, enabling customers to scale and renew with confidence.

You will lead with an operational mindset, coaching teams while maintaining a strong focus on customer outcomes and long-term success in a fast-moving AI ecosystem.

Qualifications

• 5-8 years managing enterprise customers through onboarding, adoption and growth.
• Book of business of multiple accounts with high annual value, including large total book value.
• Adoption-led growth mindset with no sales quota and emphasis on measurable outcomes.
• Collaborate closely with delivery teams, account executives, and account managers to serve the customer as one unit.
• Hands-on, detailed knowledge of enterprise AI deployments and ability to articulate value.

Responsibilities

• Own a book of enterprise accounts within Applied AI - Customer Success.
• Drive adoption, identify expansion signals, and generate CS-qualified leads.
• Coach and raise the CS team's capabilities through improved operating practices.
• Collaborate with delivery teams and sales to ensure ongoing customer value beyond renewals.

Skills

Enterprise CS management

Account growth strategy

Cross-functional collaboration

Customer success leadership

Job description

Lyzr, in a minute

Lyzr is an enterprise software company that helps large organisations put AI agents - software that handles real tasks on its own - to work in their everyday operations. Most companies’ AI projects never move past the pilot stage; Lyzr provides the platform that takes them into dependable, day-to-day use. Today, 500+ enterprises build on Lyzr, more than 1,000 agents run live in production, and 85% of Lyzr projects reach production against an industry average of roughly 30%. Customers include Accenture, WTW, Hitachi, and Verifone, and the company recently raised $100M at a $500M valuation.

Once an agent is live, the real work begins: making sure customers adopt it, grow with it, and succeed with it. That is this role.

The role

• Team: Applied AI - Customer Success
• Experience: 8+ years overall, including 5-8 years in enterprise customer success
• Hybrid/Remote

Lyzr, in a minute

Lyzr is an enterprise software company that helps large organisations put AI agents - software that handles real tasks on its own - to work in their everyday operations. Most companies’ AI projects never move past the pilot stage; Lyzr provides the platform that takes them into dependable, day-to-day use. Today, 500+ enterprises build on Lyzr, more than 1,000 agents run live in production, and 85% of Lyzr projects reach production against an industry average of roughly 30%. Customers include Accenture, WTW, Hitachi, and Verifone, and the company recently raised $100M at a $500M valuation.

Once an agent is live, the real work begins: making sure customers adopt it, grow with it, and succeed with it. That is this role.

The role

This is a player-coach role in our Customer Success function. You will own a book of enterprise accounts directly - driving adoption, spotting expansion signals, and generating CS-qualified leads - while also raising the bar for the CS team around you through coaching and better operating practices. You will work hands-on with our delivery teams and account executives so that customers see value continuously, not just at renewal time. There is no sales quota; your success is measured in adoption and customer outcomes.

• Team: Applied AI - Customer Success
• Experience: 8+ years overall, including 5-8 years in enterprise customer success
• Location & work mode: US
• Hybrid/Remote

What will make you win this role

These are the core requirements - the substance of the job.

• Enterprise CS management experience. 5-8 years managing enterprise customers through onboarding, adoption, and growth.
• A serious book of business. You have managed accounts averaging $100K-$250K in annual value, with a total book in the $2.5M-$5M range.
• Adoption-led growth. You drive product adoption and generate CS-qualified leads without carrying a quota - expansion follows value, and you know how to make that visible.
• Cross-functional partnership. You work closely with delivery teams, account executives, and account managers as one unit around the customer.
• Enterprise AI industry background. You have worked at a company delivering AI solutions to enterprise clients and understand how these products create value.
• Hands-on and detail-oriented. You get into the product and the account detail yourself - with the strong communication that is the baseline for any CS role.

Cherry on top

Not screening criteria - but they will make your first 90 days smoother.

• A consultative approach. You naturally guide customers toward better decisions, not just answers.
• ROI-driven solutioning. You frame recommendations in terms of measurable business return.

Life at Lyzr

• Benefits. An extensive PTO policy, and company-paid subscriptions to leading AI tools - you work with the same tooling our customers rely on.
• Hybrid structure. Office days for collaboration and team problem-solving; remote days for deep, uninterrupted work.
• An exceptional team. You will work alongside genuinely strong engineers and operators - the kind of colleagues who raise the level of everyone around them.
• Autonomy and ownership. We hire people who think like founders. You are given a problem and the space to drive your own outcomes - and with them, your own growth.
• Everybody is a visionary. Ideas are evaluated on merit, not seniority. You lead projects, make decisions, and shape what Lyzr becomes.