Customer Success Manager

PAR Technology; Elm (PA); Remote; USD 60,000 - 90,000; Full time

Job summary

Bridg, part of PAR Technology, is hiring a Customer Success Manager to support partnerships with national restaurant, CPG, and retail brands. You will help manage day-to-day client operations, learn Bridg's engagement model, and contribute to client satisfaction, usage, and retention.

This entry-level role offers a pathway to a full Customer Success Manager position and requires the ability to learn Bridg’s products in depth while collaborating with Product, Delivery, and Technical Operations

Qualifications

• 1-2 years in a customer-facing role or strong internship background.
• Familiarity with digital marketing concepts and terminology is a plus.
• Strong organizational skills with the ability to manage multiple client requests.
• Comfort with data and ability to summarize insights in plain English.
• Proficiency with Microsoft Office or Google Workspace; slide creation and spreadsheets.

Responsibilities

• Support day-to-day management of assigned client accounts and act as a contact for routine questions.
• Assist in onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage and flag early signs of risk or opportunity to senior staff.
• Prepare reporting and performance materials for client meetings and reviews.
• Collaborate cross-functionally with Product, Delivery, and Technical Operations to resolve issues.

Skills

1-2 years experience

Customer-facing

Data literacy

MS Office / Google Workspace

Project management tools

Education

Bachelor's degree or equivalent

Tools

JIRA

Smartsheet

Job description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Bridg, part of PAR Technology, is an enterprise identity resolution, data and onboarding platform.

Using our exclusive offline identity resolution capabilities along with clients' point-of-sale (POS) data, we help retailers significantly expand their first-party data - identifying unknown customers and enriching the understanding of loyalty members - ensure reporting transparency and create new monetization opportunities with their brand and advertiser partners.

The Bridg Customer Success (CS) team manages all aspects of client relationships post-sale, guiding clients through Bridg's client engagement model and ensuring they achieve maximum value from their investment. The team acts as the link between the customer and the company - understanding client needs, providing tailored solutions, and offering ongoing support.

The Bridg Customer Success team is looking for a Customer Success Manager to support successful partnerships with national restaurant, CPG, and retail brands. In this role, you will help manage day-to-day client operations and requests, learning Bridg's client engagement model and products while assisting senior team members in driving client satisfaction, usage, and retention. This is a strong entry point into customer success within retail media and data, with room to grow into a full Customer Success Manager role.

Remote - New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois

Manager, Customer Success

• 1-2 years of professional experience in a customer-facing role (agency, PR, client-side, consulting, or tech), or a strong internship background in a similar function.
• Familiarity with digital marketing concepts and terminology (e.g., 1PD/3PD, martech/adtech platforms, Customer Data Platforms) is a plus, with eagerness to build deeper expertise on the job.
• Strong organizational skills and attention to detail, with the ability to manage multiple client requests and tasks at once.
• Comfort with data - able to read a report or dashboard and summarize what it means in plain English.
• Key competencies in Microsoft Office and/or Google Workspace; comfortable with slide building and spreadsheets.
• Exposure to project management or ticketing tools (e.g., Smartsheet, JIRA) is a plus but not required.
• Bachelor's degree or equivalent practical experience.
• Support day-to-day management of assigned client accounts, serving as a responsive point of contact for routine questions and requests, in partnership with a senior CSM.
• Help execute Bridg's client engagement model - assisting with onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage and flag early signs of risk or opportunity to the broader Customer Success team.
• Assist in preparing reporting, performance summaries, and materials for client meetings and business reviews.
• Learn Bridg's products in depth, and begin fielding first-line client questions, escalating more complex issues to senior team members.
• Collaborate cross-functionally with Product, Delivery, and Technical Operations to help resolve client issues in a timely manner.

Video interview with Talent Acquisition Team

Video interview with the Hiring Manager (via MS Teams)

Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.