Customer Success Manager

Zefr; Chicago (IL); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible PTO

Medical, dental, and vision insurance

Company-paid life insurance

Professional development opportunities

14 paid holidays off

Flexible hybrid work schedule

Summer Fridays

In-office lunches

Job summary

Zefr is seeking a Customer Success Manager to oversee relationships with programmatic clients and guide them in using Zefr’s technology to maximize campaigns across DV360, Google Ads, and Facebook. You will be the primary contact, provide strategic advisory, and work with product teams to translate feedback into improvements.

You’ll partner with leading brands, drive KPI-focused success, analyze data for actionable insights, and ensure a high-touch, outcomes-driven customer experience from our

Qualifications

• 2+ years in customer success management, programmatic trading, or advertising operations.
• Deep understanding of Google Ads and DV360 required; GMP tools a plus.
• Highly proactive and motivated self-starter who takes initiative to get things done.
• Excellent written and verbal communication with ability to adjust style across levels.
• Strong organizational skills with ability to prioritize multiple deliverables.
• Strong analytical skills with Excel; familiarity with data-driven initiatives.
• Familiarity with YouTube is a plus.
• Highly consultative; translate technical concepts into accessible guidance.

Responsibilities

• Help clients execute campaigns in DV360, Google Ads, and Facebook with tailored tactics.
• Be the primary point of contact for partners, handling requests and proactive engagement.
• Provide strategic advice to help meet KPIs and optimize ad spend.
• Support customers through technical and strategic challenges and relay needs to internal teams.
• Analyze client data to create actionable solutions and drive performance.

Skills

Customer success

Programmatic trading

Advertising operations

Proactive communicator

Tools

Google Ads

DV360

Google Marketing Platform

Job description

What We Do

Zefr is the leading global technology company enabling responsible marketing in walled garden social environments. Zefr’s solutions empower brands to manage their content adjacency on scaled platforms such as YouTube, Meta, TikTok, and Snap, in accordance with industry standard frameworks. Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent solutions for social walled gardens. The company is headquartered in Los Angeles, California, with additional locations across the globe.

We are hiring a new Customer Success Manager to oversee the working relationships with Zefr clients on our programmatic product. This person will work with the biggest and best companies in the business, guiding them in effectively utilizing Zefr technology and demonstrating Zefr’s considerable value.

Here’s What You’ll Get To Do

• Help our clients execute campaigns in DV360, Google Ads, and Facebook by sharing tailored performance-enhancing tactics and strategies
• Be the primary point of contact for your partners, responsible for both fielding incoming requests from them, and proactively engaging them.
• Provide strategic advice and assist in meeting primary KPIs on clients’ advertising investment by working closely with them in a consultative role.
• Support customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience.
• Analyze client data to create actionable solutions and lead initiatives to drive performance and reduce costs.
• Be the expert on your clients’ goals, the current metrics driving their KPIs, and all relevant corporate and industry news and developments.
• Identify common customer challenges and partner with cross-functional internal team members to interpret business and product needs
• Understand the full suite of Zefr products and services to identify and deliver on opportunities for additional Zefr-driven value.
• Help brands achieve their advertising goals, while prioritizing and delivering outstanding customer support experience.
• Work closely with Zefr’s product team, relaying customer feedback and helping to improve our product suite.

Here’s What We’re Looking For

• Preferred Experience: 2+ years of customer success management, programmatic trading, or advertising operations experience.
• A deep understanding of Google Ads and DV360 is critical for this role. Experience with other Google Marketing Platform suite tools a plus.
• Highly proactive and motivated self-starter who takes the initiative to get things done
• Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with the client.
• Strong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines.
• Strong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives.
• Familiarity with the YouTube platform a plus.
• Highly consultative; able to effectively communicate technical systems and/or challenges into simpler concepts to empower customers’ comprehension
• Thrives in a positive, team-oriented environment and works productively and respectfully with a wide array of individuals.
• Strong ability to empathize with customers and understand their needs, both spoken and unspoken.
• Time management skills that are both strong and flexible, to successfully support clients in-market, as well as internationally.

Benefits (for US Based Employees)

• Flexible PTO
• Medical, dental, and vision insurance with FSA options
• Company-paid life insurance
• Professional development opportunities
• 14 paid holidays off
• Flexible hybrid work schedule
• “Summer Fridays” (shorter work days on select Fridays during the summertime)
• In-office lunches and lots of free food
• Optional in-person and virtual events (we like to celebrate!)

Compensation (for US Based Employees)

The anticipated base salary for this position is between $90,000 and $110,000. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.

Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.