Customer Success Manager

Rippling, Inc.; Chandler (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

StrongMind in Chandler, AZ is seeking a Customer Success Manager to own relationships with a portfolio of partner schools. You will work closely with the School Partners, Support, Product, and Sales teams to ensure schools realize value from their StrongMind partnership.

This role is relationship-driven and collaborative, offering opportunities to solve problems, guide educators, and influence product decisions based on feedback from schools and students.

Qualifications

• Customer relationship building with schools and partners.
• Strong collaboration with cross-functional teams including Support, Product, and Sales.
• Ability to translate educator feedback into action.

Responsibilities

• Own a portfolio of partner schools and ensure value from StrongMind partnership.
• Proactively address partner needs and help drive adoption of StrongMind solutions.
• Collaborate with internal teams to improve partner experience and outcomes.

Job description

Location: Hybrid (Chandler, AZ)
Reports to: Executive Director of Customer Success & Support Operations
Employment Type: Exempt/Full-Time

About StrongMind:

StrongMind is a remote-first education and technology company on a mission to transform learning for students, families, and educators across the country. For more than 25 years, we’ve partnered with schools and districts to deliver innovative, student-centered learning experiences powered by technology, compassion, and bold thinking.

We believe education should be flexible, human, and built for real life. That belief shapes how we design our products, support our partners, and work together as a team. At StrongMind, you’ll find smart people doing meaningful work, a culture rooted in trust and accountability, and leaders who genuinely care about both outcomes and people.

The Team You Will Join:

You’ll be part of our Customer Success team, working closely with partner schools and internal teams including Support, Product, Sales, and other cross-functional partners.

Our Customer Success team is responsible for building strong relationships with our school partners, understanding their goals and challenges, helping them get value from their StrongMind partnership, and making sure their needs and feedback are heard across the organization.

This is a relationship-driven, collaborative team where you’ll have the opportunity to solve problems, support educators, influence internal teams, and help improve the experience of the schools and students we serve.

The Difference You Will Make:

As a Customer Success Manager, you’ll be the primary relationship owner for a portfolio of StrongMind partner schools. You’ll get to know your partners, understand what matters to them, help solve problems, and make sure they are getting value from their partnership with StrongMind.

You’ll help educators and school leaders navigate challenges, understand