Customer Success Manager

DispatchIt; BLOOMINGTON (MN); Hybrid; USD 47,000 - 69,000; Full time

Job summary

A leading logistics technology firm in Bloomington, MN is seeking a Mid-Senior level Account Manager. Candidates should have 3–5 years of relevant experience and a proven track record in driving customer success. The role involves overseeing a diverse client portfolio, ensuring customer satisfaction, and driving account growth. The position offers a salary between $47k-$69k, health insurance, and flexible PTO.

Benefits

Health Insurance

Dental and Vision Insurance

401(K) with Match

Paid Parental Leave

Flexible PTO

Professional Development

Technology Stipend

Qualifications

• 3–5 years of experience in Account Management or Customer Success.
• Proven track record of revenue growth and retention.
• Strong problem-solving abilities and comfort navigating ambiguity.

Responsibilities

• Serve as the main point of contact for a diverse portfolio of customers.
• Resolve issues quickly and effectively.
• Drive customer retention and expansion.

Skills

Account Management

Customer Success

Problem solving

Communication

Education

Bachelor's degree in Business, Management, or Marketing

Tools

Looker

HubSpot

Intercom

Jira

Confluence

Job description

Overview

This is a hybrid role out of our office in Bloomington, MN. On-site expectations are Tuesday-Thursday.

Dispatch simplifies last-mile deliveries for businesses by providing a reliable network of independent contractor drivers and scalable software for your own fleet. With our delivery technology, businesses can focus on what matters most while delivering more for their customers. Dispatch’s real-time tracking and transparency put businesses, suppliers, and technicians in control of local deliveries. Voted one of America’s best startup employers by Forbes, Dispatch thrives on our strong company culture and core values.

Core Values

• Care: We treat our people, customers, and drivers with empathy and respect.
• Commitment: Every role matters; we’re dedicated to our team, mission, and plan.
• Transparency: We build trust by keeping our promises and owning our mistakes.
• Speed to Value: We make timely decisions with a focus on long-term impact.
• Driven to Deliver: We take radical ownership of responsibilities, valuing execution as critical.

Why You Would Be A Fit

• Love being the go-to relationship owner and trusted partner for customers.
• Excel at problem solving, issue resolution, and turning challenges into opportunities.
• Are energized by growing accounts, expanding usage, and finding new ways to add value.
• Enjoy collaborating across teams — Sales, Product, Data Science, Finance, Engineering — to deliver the best solutions.
• Embrace accountability and ownership, and are motivated by hitting retention and revenue goals.

Your Assignment

• Serve as the main point of contact and ambassador for a diverse portfolio of customers.
• Resolve issues quickly and effectively, ensuring a seamless experience.
• Drive customer retention and expansion, growing active locations, users, and order volume.
• Communicate and train customers on new Dispatch products, features, and best practices to drive adoption.
• Partner with Account Managers to maintain revenue run rate and achieve growth targets.
• Leverage customer insights to shape our product roadmap and internal priorities.
• Identify upsell and cross-sell opportunities, and help customers unlock new use cases like Connect, API Integration, Multi-Stop, and Route Optimization.
• Lead business reviews (monthly, quarterly, annual) to keep customers aligned and engaged.

What You Bring To The Team & Dispatch

• 3–5 years of experience in Account Management, Customer Success, or a similar client-facing role.
• A proven track record of revenue growth and retention (Net Dollar Retention, quota attainment).
• Strong problem-solving abilities and comfort navigating ambiguity.
• Excellent communication skills, with the ability to operate across levels — from executives to technical teams.
• Familiarity with SaaS tools and/or final mile delivery is a big plus.
• Technical comfort with platforms like Looker, HubSpot, Intercom, Jira, and Confluence.
• Experience with or openness to using AI tools (e.g., ChatGPT, Perplexity) for analysis, automation, or decision support.
• Alignment with Dispatch’s core values and a drive to deliver results with empathy, transparency, and accountability.

Education

• Bachelor\'s degree in Business, Management, or Marketing preferred

Why You’ll Love Working With Us

• Compensation: $47-69k depending on experience and qualifications. Potential Bonus Compensation portion of $6,250 per quarter (25k per year)
• Health Insurance: Comprehensive medical plans, including a $0 cost option for individuals.
• Dental and Vision Insurance: Full preventive care coverage.
• 401(K) with Match: Dispatch matches 50% of employee contributions up to 6%.
• Paid Parental Leave: 4 weeks of paid time off for welcoming a new family member.
• Flexible PTO: We move fast and deliver results, but even the best drivers need a pit stop. We require a minimum of 10 days off per year to reset and refuel, with more time available based on team priorities and manager approval.
• Professional Development: Reimbursement of up to $500 annually.
• Technology Stipend: Monthly stipends for remote work essentials.

And so much more… Dispatch is committed to a diverse and inclusive workplace where everyone can bring their true selves to work. We encourage all qualified candidates to apply.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

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