Customer Success Manager

Net2Source (N2S); Remote; USD 70,000 - 90,000; Full time

Job summary

A prominent tech solutions provider is seeking an Onboarding Coordinator / Customer Success Manager to guide customers through the Enterprise Agreement onboarding process. This remote role involves engaging customers, providing licensing support, and improving delivery processes. The ideal candidate will have strong communication skills and experience in managing customer expectations. Join a dynamic team focused on enhancing customer success and satisfaction.

Qualifications

• Experience with customer onboarding processes and lifecycle management.
• Strong communication skills for one-to-many and one-to-one engagement.
• Ability to manage customer expectations and risks effectively.

Responsibilities

• Guide customers through the Enterprise Agreement onboarding process.
• Collaborate with peers to improve customer experience.
• Support CXPI 'early adopters' by helping them navigate the Customer Portal.

Job description

Overview

Role name: Onboarding Coordinator / Customer Success Manager

Work site: Remote

Duration: 12+ Months

Responsibilities

• Engage with customers early in the lifecycle to guide them through Enterprise Agreement onboarding, using both one‑to‑many and one‑to‑one engagement.
• Work within a globally consistent delivery process to provide licensing, services, and software onboarding support.
• Leverage lifecycle onboarding expertise to identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery.
• Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs teams.
• Collaborate with peers to share best practices and improve delivery processes and customer experience.
• Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal.
• Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators).
• Handover newly onboarded customers to the Customer Success team “ready to go,” post activation.

Mandatory Skills

• Engage with customers early in the lifecycle to guide them through Enterprise Agreement onboarding, using both one‑to‑many and one‑to‑one engagement.
• Work within a globally consistent delivery process to provide licensing, services, and software onboarding support.
• Leverage lifecycle onboarding expertise to identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery.
• Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs teams.
• Collaborate with peers to share best practices and improve delivery processes and customer experience.
• Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal.
• Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators).
• Handover newly onboarded customers to the Customer Success team “ready to go,” post activation.