Customer Success Management P17

Fortive; Oregon; Hybride; USD 106 000 - 177 000; Plein temps

Résumé du poste

Accruent is seeking a Value Realization Manager to quantify, track, and communicate the value of our software and services for strategic accounts. You will develop ROI analyses and business cases, partnering with sales teams to drive retention and expansion.

This role blends financial analysis with customer engagement, requiring strong communication and the ability to translate data into compelling narratives for executives.

Qualifications

• 3–6 years in customer value, sales engineering, customer success, or financial analysis in B2B SaaS/tech.
• Proven ability to build business cases and perform ROI analyses.
• Strong communication and presentation skills to translate data into narratives.
• Experience working with customers and cross-functional teams in a fast-paced setting.

Responsabilités

• Partner with Account Executives and Value Realization teams to capture customer goals and baseline metrics.
• Lead value discovery sessions and develop business cases for strategic sales opportunities.
• Conduct ROI, TCO, and cost‑benefit analyses to show financial impact of Accruent solutions.
• Prepare data-driven insights for Executive Business Reviews and identify expansion opportunities.

Connaissances

ROI modeling

Business case development

Data-driven analysis

Presentation skills

Cross-functional collaboration

Excel

CRM (Salesforce)

Formation

Bachelor's degree in Business/Finance/Economics

Outils

Excel

PowerPoint

CRM (Salesforce)

Description du poste

Job Title: Value Realization Manager

Location: Remote or Hybrid (Preferred proximity to major Accruent hubs)

Reports to: Value Realization Leader

Job Type: Full-Time, Individual Contributor

About Accruent

Accruent is a global SaaS leader providing solutions that help organizations manage their property and physical assets more effectively. Our technology and services support thousands of customers around the world, enabling them to drive efficiency, compliance, and transformation across the built environment. We are committed to customer success, operational excellence, and long-term innovation.

Position Summary

The Value Realization Manager is a strategic customer-facing role responsible for quantifying, tracking, and communicating the value delivered through Accruent’s software and services. As a key partner to both the Global Flagship and North America sales teams, this role helps develop business cases, conduct ROI analyses, and support executive conversations that drive customer retention, expansion, and advocacy. This is a highly collaborative position that blends financial analysis, strategic thinking, and customer engagement.

Key Responsibilities

Customer Value Engagement

• Partner with Account Executives, Value Realization team members, and Solutions Consultants to understand customer goals, baseline metrics, and operational pain points.
• Lead or support value discovery sessions and business case development for strategic sales opportunities
• Conduct ROI, total cost of ownership (TCO), and cost-benefit analyses to articulate the financial impact of Accruent solutions.
• Deliver value-focused presentations to customer stakeholders and decision-makers, including executives.

Value Tracking & Realization

• Establish frameworks to measure pre- and post-implementation success metrics.
• Track and report realized value through customer adoption, process improvements, cost savings, and other performance outcomes.
• Support preparation for Executive Business Reviews (EBRs) by providing data-driven insights on account value achieved.
• Help identify whitespace and expansion opportunities based on unmet needs or unrealized value.

Internal Collaboration & Sales Support

• Work closely with Sales, Value Realization, Services, and Product teams to align value stories with customer use cases and industry benchmarks.
• Provide support throughout the sales cycle, including RFP responses, procurement justification, and contract negotiations.
• Enable sellers and account teams with tools, templates, and content to support value-based selling motions.

Continuous Improvement & Enablement

• Contribute to the refinement of Accruent’s value realization methodology, templates, and messaging.
• Capture and share best practices, reusable business cases, and outcome-based reference materials.
• Support development of success stories and value narratives that can be used in marketing and customer advocacy programs.

Qualifications

Required Experience

• 3-6 years of experience in customer value, sales engineering, customer success, management consulting, or financial analysis in a B2B SaaS or technology company.
• Demonstrated ability to conduct ROI modeling, build business cases, or perform data-driven customer impact analysis.
• Strong communication and presentation skills with the ability to translate complex data into compelling customer narratives.
• Experience working directly with customers and internal cross-functional teams in a fast-paced environment.
• Proficiency in Excel, PowerPoint, and CRM systems such as Salesforce.

Preferred Qualifications

• Exposure to enterprise customers, particularly in asset-intensive or highly regulated industries (e.g., facilities, healthcare, manufacturing, real estate).
• Familiarity with value-based selling, customer lifecycle management, or SaaS financial metrics (ARR, CAC, LTV, etc.).
• Bachelor’s degree in Business, Finance, Economics, or a related field; advanced degree or certifications in business analysis or consulting is a plus.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Accruent

Personal development and becoming the best you is all about growth and exploring new skills and opportunities - both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.

Accruent is a leading provider of solutions for unifying the built environment -spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide.

Equal Opportunity Employer Statement

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Pay Range

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 106000 - 177000