Customer Success Leader - Mid‑Market & SMB Growth

Vendelux; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Vendelux is hiring a Manager of Customer Success to lead a team focusing on mid-market and SMB customers. This role involves driving retention and expansion, managing a team of Customer Success Managers, and designing scalable playbooks for customer success strategies. The ideal candidate has 5-7 years in customer success roles, with experience in B2B SaaS environments. The position is on-site in the United States and offers a dynamic work environment that promotes equal opportunity.

Qualifications

• 5 - 7 years in Customer Success roles with at least 3 years managing teams.
• Proven success hitting retention and expansion targets in a B2B SaaS environment.
• Strong operational mindset for building scalable processes.

Responsibilities

• Lead a team of 4 - 5 Customer Success Managers.
• Own retention and expansion metrics for mid-market and SMB accounts.
• Design playbooks for onboarding and churn prevention.

Skills

Customer Success management

Retention strategies

Team leadership

Data analysis

Stakeholder management

Scalable processes

Job description

Vendelux is hiring a Manager of Customer Success to lead a team focusing on mid-market and SMB customers. This role involves driving retention and expansion, managing a team of Customer Success Managers, and designing scalable playbooks for customer success strategies. The ideal candidate has 5-7 years in customer success roles, with experience in B2B SaaS environments. The position is on-site in the United States and offers a dynamic work environment that promotes equal opportunity.