Customer Success Lead

Braintrust; Connecticut; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading cloud technology firm is seeking a Customer Success Lead to ensure customers thrive with our proprietary cloud-based game engine. Your role will involve building customer relationships, providing technical guidance, and leading a team of managers to maximize customer success. The ideal candidate will have over 5 years of experience in customer success or similar fields and possess strong communication skills. Remote work options are available along with competitive benefits.

Benefits

Fully remote work arrangements

Paid parental leave

Health, Dental and Vision Benefits

401(k) Matching Program

Life Insurance

Generous Paid Holidays and Time-off

Qualifications

• 5+ years of experience in Customer Success, Solutions Architecture, or Technical Account Management.
• Strong technical aptitude for system architectures and integrations.
• Exceptional communication skills with technical and non-technical audiences.
• Proven track record of driving adoption and account growth.

Responsibilities

• Build strong relationships with key accounts for maximum success.
• Act as a trusted advisor, helping customers integrate and operationalize our technology.
• Lead a team of Customer Success Managers to ensure customer satisfaction.

Skills

Customer Success

Technical Aptitude

Exceptional Communication

Account Growth

Job description

Position Overview

Join to apply for the Customer Success Lead role at Braintrust.

Job Description

At Battle Road, we’re applying state-of-the-art innovations and experience from the video game industry to build the future of simulations, modeling, and operations with AtomEngine – our proprietary cloud-based game engine that’s making the world playable.

Position Summary

As the Customer Success Lead, you’ll ensure customers don’t just use AtomEngine — they thrive with it. You’ll serve as the trusted guide connecting customers’ objectives and our technology, helping teams apply AtomEngine to solve the real-world challenges they face. In this role, you’ll translate customer goals into solutions, advocate for their needs, and empower them to unlock the full potential of our platform.

Key Responsibilities

• Customer Advocacy & Success: Build strong relationships with key accounts, guiding adoption, renewals, and expansion. Deeply understand customer goals and leverage the full AtomEngine toolset to maximize their success on the platform. Advocate for the customer internally, translating their needs into clear, actionable signals for the product and engineering teams.
• Technical Enablement: Act as a trusted advisor, helping customers configure, integrate, and operationalize the simulation within their workflows. Develop deep mastery of AtomEngine, becoming a subject matter expert able to confidently teach, demo, and guide customers through advanced workflows. Deliver workshops, onboarding sessions, and solution playbooks tailored to customer objectives.
• Leadership & Scalability: Lead a small team of Customer Success Managers to ensure customers realize maximum value from AtomEngine. Define and operate core customer rhythms to ensure we deliver consistently and with clarity at scale every time. Serve as an escalation point for complex technical and strategic customer challenges.

Required Qualifications

• 5+ years of experience in Customer Success, Solutions Architecture, or Technical Account Management, with at least 2 years in a leadership or team-lead role.
• Strong technical aptitude — able to understand system architectures, integrations, and workflows, and to guide customers through solution design.
• Exceptional communication skills with both technical and non-technical audiences, from analysts to executives.
• Proven track record of driving adoption, renewals, and account growth in enterprise or government environments.
• Comfortable in dynamic, startup environments — balancing structure with flexibility, and strategic vision with hands-on execution.
• Monthly travelling

Physical Work Requirements

• You can sit, use a computer, and a phone for extended periods of time.
• Work is primarily performed indoors.

Benefits

• Fully remote work arrangements available
• Paid parental leave
• Affordable Health, Dental and Vision Benefits
• 401(k) Matching Program
• Life Insurance
• Generous Paid Holidays, Time-off and Sick Leave
• Awesome team & company culture

Equal Opportunity Employer

Battle Road Digital is an Equal Opportunity Employer. We believe we are best equipped to help our employees, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.