Customer Success Lead

Insight Global; Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking a Customer Success Lead for an energy client in Baltimore, Maryland. You will serve as the primary point of contact for daily, weekly, and monthly bidding and scheduling activities across markets in which the client participates.

As a trusted advisor, you will provide guidance and technical expertise on market participation within program guidelines, perform analysis to maximize portfolio performance and after-the-fact settlement estimations, and collaborate with

Qualifications

• Bachelor's degree in science or business administration.
• 4-6+ years of experience in Wholesale/Retail Energy with ISO New England and NYISO markets.
• Ability to prioritize efficiently while multi-tasking in a high paced energetic environment.
• Excellent computer skills with heavy proficiency in spreadsheet, database applications, and computer programming (Python, VBA, PowerAutomate, PowerBI, VBA, etc.).
• Strong problem-solving, analytical, with the ability to think and work independently.
• Strong communication skills (written and verbal) and interpersonal relationship skills.
• Must be highly accurate and detail oriented.

Responsibilities

• Serve as the primary point of contact for bidding/scheduling activities in all markets in which the client participates.
• Work as a customer's trusted advisor providing support, guidance, and technical expertise on market participation within program guidelines.
• Perform analysis on bidding/scheduling to ensure portfolio maximization as well as after-the-fact performance and settlement estimations.
• Maintain compliance with all company and market policies and procedures. Collaborate with other teams to form process improvements that optimize customer experience.
• Build, develop, and maintain bidding/scheduling processes and procedures.
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Skills

Multitasking

Communication

Analytical thinking

Market analysis

Data analysis

Education

Bachelor's degree in science or business administration

Tools

Python

VBA

Power Automate

Power BI

Job description

IG is searching for a customer success lead for an energy client in Baltimore, Maryland.

Serve as the primary point of contact for all daily, weekly, and monthly bidding/scheduling related activities in all markets in which the client participates.

Work as a customer's trusted advisor providing support, guidance, and technical expertise on market participation within program guidelines.

Perform analysis on bidding/scheduling to ensure portfolio maximization as well as after-the-fact performance and settlement estimations.

Maintain compliance with all company and market policies and procedures. Collaborate with other teams to form process improvements that optimize customer experience. Build, develop, and maintain bidding/scheduling processes and procedures. Ability or work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Required Skills/Experience

Bachelor's degree in science or business administration.

4-6+ years of experience in Wholesale/Retail Energy with specific focus in the ISO New England and New York ISO markets.

Ability to prioritize efficiently while multi-tasking, dealing with interruptions and working in a high paced energetic environment.

Excellent computer skills with heavy proficiency in spreadsheet, database applications, and computer programming (Python, VBA, PowerAutomate, PowerBI, VBA, etc.).

Strong problem-solving, analytical, with the ability to think and work independently.

Strong communication skills (written and verbal) and interpersonal relationship skills.

Must be highly accurate and detail oriented.