Customer Success Intern

KnowBe4; Clearwater (FL); Hybrid; USD 20,664,000 - 30,307,000; Part time

Benefits offered by this job

Company bonuses

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4 offers a paid Customer Success Intern program in the greater Tampa Bay area, with a hybrid schedule requiring in-office work in Clearwater, FL three days a week (Monday–Wednesday). The 12-week internship runs August 24, 2026 to November 13, 2026, providing onboarding, training, hands-on sales experiences, and exposure to real customer lifecycle processes.

The program includes AMA sessions with executives, company training, and professional development workshops to help transition into

Qualifications

• Currently enrolled as a Senior pursuing a Bachelor’s degree in Business, Communications, Marketing, and/or related field.
• Recent graduate with a Bachelor’s degree in Business, Communications, Marketing, and/or related field.
• Demonstrates drive, coachability, and results-oriented mindset.

Responsibilities

• Complete onboarding training and shadow live CSM demos.
• Observe at least 3 console demos with new KnowBe4 customers.
• Shadow KnowBe4 CSMs across tenure levels.
• Collaborate with cross-functional teams to understand the business model.
• Assist in pre-call discovery and post-call Salesforce documentation.
• Verify accuracy of customer contact information and support renewal quotes.

Skills

Driven & results oriented

Coachable

Education

Senior year student pursuing Bachelor’s

Recent graduate with Bachelor’s

Tools

Salesforce

Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week (Monday - Wednesday).

Dates of Program

August 24,2026 - November 13, 2026 (12 weeks)

Application Dates

You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention

This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details

Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visitwww.knowbe4.com/careers/internships.

As a Customer Success Intern at KnowBe4, you will see business through the lens of the provider of the world's largest integrated new-school security awareness training and simulated phishing platform, as you grow your knowledge of KnowBe4’s products, systems, business operations, and sales strategies. The Customer Success (CSM) internship program will give aspiring professionals exposure to real strategies and techniques applied in a working CSM sales organization. The candidate selected for this internship will be exposed to real sales cycles, sit in on Team Lead and Director huddles, and get hands‑on experience effectively prospecting.

Key Responsibilities

• Successfully complete console demonstration and onboarding training; Shadow live CSM customer console demos and onboarding engagements
• Observe at least 3 console demos calls with new KnowBe4 customers
• Shadow KnowBe4 CSMs from varying levels of tenure
• Work with cross‑functional teams to understand the KnowBe4 business model better
• Support the CSM teams in the day to day Customer Success sales activities by assisting in performing pre customer call preparation discovery and post customer call salesforce documentation
• Validate Customer contact information is accurate and correct where needed
• Assist in identifying and performing tasks that will free up time for our CSM team and allow them to remain focused on their customers and maximizing their effective selling time
• Work collaboratively with CSM leadership and their pricing specialists to observe a renewal quote through the sales cycle

Learning Objectives

• Learn CSM lifecycle and how to quote and forecast a renewal opportunity
• Get a full understanding of the CSM customer engagement processes and documentation in SalesforceComplete a successful console demo & identify and quote a mid subscription customer upsell
• Apply customer engagement and negotiating skills effectively
• Translate classroom experience into practical application during the internship
• Attend all scheduled professional development events for the intern program
• On the job training to learn the best business practices related to prospecting and sales
• Time with inspiring CSM leaders who are committed to providing on‑going training & mentoring

Training

• One month of CSM training at the beginning of the internship

Education

• Currently enrolled as a Senior at a college or university pursuing a Bachelor’s degree in Business, Communications, Marketing, and/or related field
• Recent graduate with a Bachelor’s degree in Business, Communications, Marketing, and/or related field

Skills

• Driven and results oriented
• Coachable

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visitwww.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.