Customer Success Implementation Specialist

StarTex Software LLC; Town of King (WI); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks parental leave

Medical, dental and vision coverage (1

Teladoc virtual healthcare

Employer-paid disability coverage

Employer-paid life insurance

401(k) with employer match

Remote work environment

Job summary

StarTex Software LLC is seeking a Customer Success Implementation Specialist to onboard and support customers of EHS Insight. You will gather requirements, configure the platform, and propose options that meet client needs using JavaScript, XML, SQL, and APIs. Strong communication and self-motivation are essential.

The role is remote-first, with onboarding help and ongoing support across multiple customers. You will work under general supervision and prioritize tasks effectively.

Qualifications

• Knowledge of SQL Server queries, XML, JSON, and JavaScript.
• Understanding of APIs and calling them with Postman.
• Advanced Excel skills (functions, macros, pivot tables).

Responsibilities

• Become a product expert and improve our platform.
• Gather customer requirements, determine solutions, and implement in EHS Insight.
• Act as technical point of contact and configure the platform to client needs.
• Diagnose, debug, and document issues in the platform.
• Provide timely responses to high priority tickets and incidents.
• Work with limited supervision and take initiative across multiple customers.

Skills

SQL

XML

JSON

JavaScript

APIs

Postman

Excel (Advanced)

Tools

Postman

Job description

Customer Success Implementation Specialist

Location: Remote (Currently hiring in AZ, CO, CT, FL, IL, MA, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WI)

Keywords: SaaS, API Integration, SQL, XML, Customer Success, Implementation, EHS Software

About StarTex Software

Join EHS Insight, a StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. Since 2009, we have been at the forefront of revolutionizing environmental, health, and safety practices. With our powerful and user-friendly software, EHS Insight has become the industry leader in more than 120 countries, trusted by hundreds of thousands of employees.

At EHS Insight, we prioritize creating an exceptional work environment. As a fast-growing, remote-first SaaS company, we embrace agility and a distributed way of working, offering employees a supportive culture, competitive compensation, and a comprehensive benefits package.

By joining our team, you will have the opportunity to contribute to a safer, healthier, and more sustainable future.

Job Summary

The Customer Success Implementation Specialist (CSIS) is responsible for understanding and implementing customers' business requirements in EHS Insight, both during onboarding and as ongoing support. This includes letting the customer know what can be done, what is recommended, and what cannot be done.

The CSIS will have a complete understanding of EHS Insight and will offer customers options that meet their needs, configuring the software with custom fields, formulas, and reports. The CSIS will learn the proprietary EHS Insight configuration language, a combination of JavaScript, XML, and SQL, and will understand APIs and how to call them using Postman.

The right candidate has a strong curiosity to learn, a technical leaning, and a drive to provide customers with the best possible solutions. The candidate should have strong communication skills and be self motivated to learn and demonstrate their learning, with excellent personal processes that support ongoing learning and problem solving. This role requires the ability to prioritize tasks independently, plan and schedule work across multiple customers, and deliver to meet customer needs. Work is performed under general supervision.

What Our CSIS Can Expect To Do

• Become a product expert and work toward improving our platform
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight
• Act as the technical point of contact for the client's project team and configure EHS Insight to their needs
• Diagnose, debug, and document issues in the platform
• Provide timely responses to high priority tickets and incidents
• Work under limited supervision with considerable latitude for personal initiative
• Respond to customer inquiries through our ticketing solution, FreshDesk
• Assist clients in understanding the API and setting up roles, modules, reports, and more
• Conduct demos and meetings regarding integration planning and configuration

Basic Qualifications

• Knowledge and experience with SQL Server queries, XML, JSON, and JavaScript
• Understanding of APIs and how to call them using Postman
• Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.)
• Ability to be flexible and work analytically in a problem solving environment
• Excellent written and oral communication and interpersonal skills
• Strong organizational, multi tasking, and time management skills
• Ability to work successfully across different departments and teams
• Excellent analytical and problem solving skills
• Ability to work efficiently under deadlines
• Resourcefulness in resolving issues
• A working understanding of web technology and browser based applications (APIs, SaaS, web platforms, etc.)
• Experience supporting SaaS based software systems and working with customers to determine technical issues

Competencies

• Adaptability: The ability to readily modify, respond to, and integrate change with minimal personal resistance
• Positive Interactions: Excellent interpersonal, verbal, and written communication
• Grit: The desire and willingness to go beyond expectations to meet goals and objectives, and to encourage the same in teammates
• Communication: Clearly conveys detailed and complex information and ideas to various levels of management through a variety of media, in a manner that helps them understand and retain the message
• Influence: The ability to bring one's view across clearly without damaging the relationship with the other party

Additional Preferred Skills

• Environmental, Health, and Safety experience is a big plus
• C# or Visual Basic experience
• Experience writing code to call APIs and manipulate data
• Business Analyst experience a plus

Benefits

• Flexible PTO
• Six weeks of paid parental leave for exempt, full-time employees
• Medical, dental and vision coverage – including an employee-only option with premiums fully paid by the company
• Teladoc virtual healthcare services
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• 401(k) with employer match
• Access to legal services and additional voluntary benefits
• Fully remote work environment
• Salary range $75,000 - $85,000 based on experience.

Equal Opportunity Employer

EHS Insight, a StarTex Software brand, is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.