Customer Success Executive - Vermont

Unite Us; Montpelier (VT); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Insurance

Mental health support (EAP)

Holiday time off (14 days)

HSAs/FSAs and commuter benefits

Equipment for WFH

Job summary

Unite Us is seeking a Customer Success Executive to own retention and growth for a portfolio of high-value accounts in Vermont. You will lead value-based strategies, align executive stakeholders, and drive renewals and expansion across complex use cases, translating needs into actionable feedback and solutions.

The role requires 5-7 years of experience in customer success or related fields, with the ability to influence across Product, Operations, and Marketing.

Qualifications

• 5-7 years of professional work experience suggested.
• 5+ years of customer success, account management, or directly related work experience preferred.
• Demonstrated experience in managing a book of business and complex, high-value accounts.
• Experience creating and sustaining large, complex strategic partnerships.

Responsibilities

• Own value-based account strategy and execution, proactively aligning stakeholders on forward plans and optimization opportunities that drive significant account impact and/or expansion.
• Own relationships across the customer's organization, including most executive stakeholders; Lead renewal strategy and drive expansion aligned to customer outcomes.
• Synthesize platform and outcomes data into outcome-driven narratives; Solve cross-functional problems and champion voice of customer.

Job description

Job Title: Customer Success Executive - Vermont Department: Customer SuccessAs a Customer Success Executive, you'll own retention and growth for a portfolio of complex, high-value accounts. You'll independently initiate and own relationships across an organization — including most executive stakeholders — and lead value-based account strategy and execution, proactively aligning stakeholders on forward plans that drive measurable impact and expansion. Operating with high autonomy, you'll design solutions for complex use cases, translate customer needs into actionable product feedback, and solve ambiguous, cross-functional problems that span systems and workflows. You'll own value realization strategy aligned to customer financial and strategic priorities, lead retention strategy for complex accounts, and drive expansion through renewals — positioning Unite Us as a strategic partner.

Own Account Strategy, Relationships & Retention

Own value-based account strategy and execution, proactively aligning stakeholders on forward plans and optimization opportunities that drive significant account impact and/or expansion.Own relationships across the customer's organization, including most executive stakeholders; Lead retention strategy for complex accounts, aligning executive stakeholders and driving mitigation of at-risk accounts.Own renewals and drive expansion aligned to customer outcomes; Design solutions for complex use cases, translating customer needs into actionable product feedback; influence stakeholders to commit to workflows and policies that drive sustained adoption.Own value realization strategy aligned to customer strategic and financial priorities.Synthesize platform and outcomes data into outcome-driven narratives; Solve Cross-Functional Problems & Champion Voice of Customer

Solve Cross-Functional Problems & Champion Voice of Customer

Solve ambiguous, cross-functional problems impacting customer systems and workflows; Drive alignment across multiple internal teams (Product, Community, Operations, Marketing, Support) to achieve account strategy and deliver on success plans without formal people management.Advocate for customer needs internally; drive action based on customer insights across teams along the customer journey.Mentor junior team members and support onboarding.

Qualifications

• 5-7 years of professional work experience suggested
• 5+ years of customer success, account management, or directly related work experience preferred
• Demonstrated experience in managing a book of business and complex, high-value accounts
• Experience creating and sustaining large, complex strategic partnerships

Unite Us' mission is to unlock the potential of every community. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us' national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities.

Environmental Job Requirements and Working Conditions

This position is remote, U.Candidates must live in or around the state of Vermont to be considered.

This position may require 30% travel.

The target base pay range for this role is: $110,000-$140,000. This salary range represents our target hiring range for this role.

Medical, Dental, and Vision

• We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

• We also offer 14 paid, company-wide holidays.

Join our ERGs to connect and engage with colleagues, like Military Veterans

Spending Accounts

• We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
• Enjoy matching, immediate vesting and financial wellness resources

Disability Coverage

• As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer.

We embrace and encourage