Customer Success Engineer – HIRED

Flowstate; Casper (WY); Híbrido; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, vision/dental benefits

Flex spending

401k plan

Collaborative work environment

Descripción de la vacante

A tech-focused solutions provider in Casper, WY, is seeking a full-time customer success team member to enhance client experience with their AI-powered leak detection platform. This role involves onboarding new users, providing ongoing customer support, optimizing system performance through data analysis, and collaborating with internal teams to meet customer needs. Candidates should have a STEM background and strong communication skills, along with a passion for problem-solving and customer advocacy. Remote flexibility is available, with a preference for local applicants.

Formación

• 1–3 years of experience in customer success, implementation, or field engineering preferred.
• Experience in oil & gas, utilities, or pipeline monitoring is a plus.
• Knowledge of leak-detection systems and cloud platforms like AWS or Azure is desirable.
• Able to manage time, priorities, and details effectively.

Responsabilidades

• Guide clients through onboarding and setup.
• Analyze customer data to suggest improvements.
• Translate customer needs to the product team.
• Generate performance reports for clients.
• Provide training on the Flowstate platform.
• Document processes and contribute to product roadmaps.
• Advocate for customer feedback and needs.
• Troubleshoot technical issues through various communication methods.
• Write tutorials and knowledge-base content; assist with change management.

Conocimientos

Strong written and verbal communication skills

Analytical and detail-oriented

Solid troubleshooting skills

Time management

Organization

Problem-solving

Educación

Bachelor’s degree (STEM preferred) or equivalent experience

Descripción del empleo

We’re looking for a full-time team member to help our clients get the most out of our AI-powered leak detection platform. You’ll be the go-to person for onboarding, training, and ongoing support, making sure customers not only adopt the platform but also see real value from it. This role blends technical know-how with customer care and problem-solving to create a great experience and lasting partnerships.

What You’ll Do

• Help customers get started: Guide clients through onboarding, setup, and best practices so they’re up and running smoothly. Spot opportunities to make their implementation even better.
• Make things run better: Dig into customer data, dashboards, and alarms to suggest tweaks that improve leak detection performance and reliability.
• Be the bridge: Turn customer needs into clear tasks for our product and engineering teams, then follow up to make sure issues are resolved and updates are communicated.
• Keep an eye on performance: Build and share regular reports on system health (like sensitivity, false alarms, and uptime) and review them with customers.
• Train users: Teach clients how to confidently use the Flowstate platform.
• Create repeatable processes: Help document playbooks and contribute to the roadmap so product updates align with what customers actually need.
• Advocate for customers: Make sure their voice is heard internally and that we’re building features that truly add value.
• Solve problems: Troubleshoot data, integration, or alarm questions over email, video calls, or the occasional on-site visit.

Extra Ways You’ll Contribute

• Write helpful content like tutorials and knowledge base articles.
• Work with customers and teammates on change management.
• Share technical insights to support sales and marketing efforts, like case studies or reference calls.

Job Skills and Qualifications

Required

• Education/Experience: Bachelor’s degree (STEM preferred) or equivalent experience.
• Communication: Strong written and verbal skills—you can break down complex technical topics for different audiences.
• Problem-solving: Analytical and detail-oriented with solid troubleshooting skills.
• Organization: Able to manage time, priorities, and details effectively.

Preferred

• 1–3 years of experience in customer success, implementation, field engineering, IIoT, or industrial software.
• Experience in oil & gas, utilities, or pipeline monitoring.
• Knowledge of leak-detection systems, SCADA/OT data, or real-time monitoring.
• Background with cloud platforms (AWS, Azure) and API integrations.
• Experience helping customers through process or change management initiatives.

Why You Should Join Us

• You’d love the excitement of a startup with the benefits of an established company (health, vision/dental, flex spending, 401k, and more).
• You would enjoy working in modern office with a collaborative, flexible work environment.
• You enjoy working in a multidisciplinary team and engaging with customers.

If you are looking for a challenging technical career and a small city way of life – we want to hear from you.

This can be a remote/hybrid position, but preference will be given to candidates that live within 120 miles of our headquarters office in Casper, WY. References may be requested. Applicants not having the required skills may not receive a response.