Customer Success Engineer

Evolution Well Services; Pittsburgh (Allegheny County); Hybrid; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Evolution Well Services, LLC is seeking a Customer Success Engineer in Pittsburgh, PA. You will lead in-house engineering and communication efforts with partners, acting as the account quarterback to drive key projects and ensure successful partnership.

You will collaborate with Operations to drive improvements, manage commercial discussions, and advocate for the partner internally while maintaining strong relationships across the partner organization.

Qualifikationen

• Bachelor's degree in Engineering or equivalent

Aufgaben

• Lead communication with EVO partner and drive proactive engagements.
• Collaborate daily with Operations to improve processes and exceed client expectations.
• Manage contract items and align discussions with EVO's collaborative approach.
• Advocate for the partner internally to maintain strong relationships.
• Perform related duties to support operations and continuity.

Kenntnisse

Interpersonal communication

English proficiency

Verbal communication

Written communication

Self-motivation

Multitasking

Leadership awareness

Communication ownership

Ausbildung

Bachelor of Science in Engineering, or equivalent technical field

Tools

Microsoft Office

Jobbeschreibung

Reports To: Manager of Customer Success and Business Development

Location: Pittsburgh, PA Office: EVO & Client

Schedule: Monday - Friday, 8 a.m. - 5 p.m.

Travel Required: 25% - 75%

Positions Supervised: None

POSITION SUMMARY

As Customer Success Engineer, you will use your technical knowledge and experience along with your interpersonal skills to lead in-house engineering and communication efforts with our partners. As part of this role, you will be the account “quarterback” helping drive key projects, proactive partner engagements, and overall ensuring that the partnership between EVO and your client is successful.

ESSENTIAL FUNCTIONS

• Lead communication efforts with your Evolution client/partner by proactively staying ahead of the partner’s and the market’s needs.
• Understand all contract items and apply proper reasoning and foresight to keep partnership strong. Manage commercial discussions in a way that aligns with EVO being the most collaborative and proactive electric frac, power gen, and field gas conditioning service provider.
• Collaborate daily with the Operations teams to drive continuous improvement, key operational initiatives, and ultimately, exceeding client operational expectations.
• Be the E&P partner’s advocate internally at EVO while proactively ensuring that EVO has strong relationships across the partner’s organization – especially key decision makers.
• Performs other related duties as assigned to assist with successful operations and business continuity.

Qualifications

POSITION REQUIREMENTS

• Must be legally authorized to work in the United States without the need for sponsorship.
• Must be at least 18 years of age or older.
• Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
• Daily overtime required and in person, predictable attendance.
• Valid U.S. Driver’s License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
• Effective competency of and communication via Teams.
• Ownership of the communication between EVO and respective partner(s).

EDUCATION/EXPERIENCE LEVEL

• Bachelor of Science in Engineering, or equivalent technical field required.
• Minimum 2-4 years of Frac Customer Engagement experience.
• Prior business development experience, in-house experience, and/or leadership training.

QUALIFICATIONS, SKILLS AND ABILITIES

• Strong interpersonal communication, desire to build and maintain relationships.
• Proficiency in spoken English language.
• Proficient use of Microsoft Office, digital tools, apps, and other advanced software.
• Desire and ability to innovate, both internally and in our partnerships.
• Lead collaboratively with influence to accomplish key initiatives.
• Self-motivated and ability to work independently.
• Ability to effectively multitask and pay attention to detail.
• Strong verbal and written communication skills.

QUALIFICATIONS FOR ADVANCEMENT

• Demonstrated exceptional interdepartmental problem solving and communication.
• Proven ability to create, develop, and lead relationships between EVO and its partners.
• Lead successful initiatives that lead to Consistent, Best-in-Class Organizational & Operational Excellence (CBOE).
• Demonstrate the consistent ability to collaborate and influence internally/externally to elevate EVO’s reputation as an electric frac service provider to best-in-class.
• Proven leader in projects associated with client partner(s).

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The role will require flexibility with travel and a hybrid work setting consisting of:

EVO Office: Work at one of EVO offices (Houston, Midland, Pittsburgh, etc.)

Client Office: Work at one of EVO client/partner offices (San Antonio, Dallas, Pittsburgh, Houston, etc.)

EVO Jobsite: Work on-site as required; ensure all pre-requisites in place (including safety requirements)

The Customer Success Engineer is required to walk, sit, climb, bend, reach and squat/kneel. The Customer Success Engineer works primarily indoors and will be sitting for prolonged periods at a desk, while typing on a computer, whether in home office, corporate office, client office, or EVO jobsite. Must be able to access and navigate each department at the organization’s facilities. When required to go to a wellsite, their work environment may include exposure to hazardous materials, operating conditions, audio up to 85 dB and inclement weather, including typical and atypical outdoor elements and extreme cold and hot weather temperatures. Given these conditions, if visiting a pad, they may be required to wear company mandated and issued personal protective equipment (PPE) (fire retardant coveralls, safety hat, steel-toe boots, safety glasses, ear protection and impact gloves) and must strictly adhere to all safety policies. Customer Success Engineers must be able to lift 25 lbs independently.

Work hours may include early morning, late afternoon/evening hours, and weekends in combination depending on job demands.

AAP /EEO STATEMENT

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

English comprehension is necessary to ensure employees:

• Understand all health and safety communications.
• Possess a sufficient level of relevant equipment knowledge.
• Comprehend verbal and written communications from the company and other employees.
• Comprehend all operational and safety procedures.
• Understand alerts and emergency notifications, including Responses to Alerts, Warnings and Emergencies.
• Understand the contents of announcements and/or radio communications.
• Are able to effectively and independently communicate with customers, supervisors, and colleagues.
• Are able to prevent workplace accidents and/or injuries through effective communication.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.