Customer Success Coordinator-1

C002 Medical University Hospital Authority (MUHA); United States; On-site; USD 52,000 - 75,000; Full time

Job summary

The Medical University of South Carolina is seeking a Customer Success Coordinator to foster strong relationships with internal and external customers, ensuring satisfaction and success with MUSC's products and services. You will help customers achieve their outcomes by guiding them through the lifecycle of our solutions within a fast-paced healthcare environment.

Ideal candidates hold a Bachelor’s degree or equivalent, with 5 years of supply chain experience for support and a preference for

Qualifications

• Bachelor's degree or equivalent in a related field.
• Workday experience is highly preferred.
• Five years of directly related supply chain experience for support roles.
• Healthcare experience is highly preferred.
• Proficiency in supply chain software and tools.

Responsibilities

• Foster strong relationships with internal and external customers to ensure satisfaction and success with the company's products and services.
• Help customers achieve their desired outcomes and optimize their use of products and services.

Skills

Analytical thinking

Problem-solving

Leadership

Communication

Data-driven decisions

Multitasking

Team management

Education

Bachelor's degree or equivalent in Business Administration, Supply Chain Management, or related field

Tools

Workday

Job description

Job Description Summary

The Customer Success Coordinator is responsible for fostering strong relationships with both internal and external customers, ensuring the satisfaction and success with the company's products and services, and helping them achieve their desired outcomes.

Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC002369 SYS - Supply Chain Customer Success Pay Rate Type Salary Pay Grade Health-27 Scheduled Weekly Hours 40 Work Shift

Preferred Requirements

• A Bachelor's degree from an accredited college or university in Business Administration, Supply Chain Management, or a related field.
• Workday experience is highly preferred.
• Four years of directly related supply chain experience could be equivalent to Bachelor’s degree.
• Previous experience within a health care organization is highly preferred.
• Proficiency in supply chain software and tools.
• Strong analytical, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Strong leadership, team management, and communication skills.

Minimum Qualifications

• Education: Bachelors Degree or equivalent.
• Work Experience: 5 years for support or 0-2 years for professional.

Physical Requirements

• Mobility & Posture Standing: Continuous
• Sitting: Continuous
• Walking: Continuous
• climbing stairs: Infrequent
• working indoors: Continuous
• working outdoors (temperature extremes): Infrequent
• working from elevated areas: Frequent
• working in confined/cramped spaces: Frequent
• Kneeling: Infrequent
• bending at the waist: Continuous
• Twisting at the waist: Frequent
• Squatting: Frequent

Manual Dexterity & Strength

• Pinching operations: Frequent
• Gross motor use (fingers/hands): Continuous
• Firm grasping (fingers/hands): Continuous
• Fine manipulation (fingers/hands): Continuous
• reaching overhead: Frequent
• Reaching in all directions: Continuous
• Repetitive motion (hands/wrists/elbows/shoulders): Continuous
• Full use of both legs: Continuous
• Balance & coordination (lower extremities): Frequent

Lifting & Force Requirements

• Lift/carry 50 lbs. unassisted: Infrequent
• Lift/lower 50 lbs. from floor to 36”: Infrequent
• Lift up to 25 lbs. overhead: Infrequent
• Exert up to 50 lbs. of force: Frequent

Vision & Sensory

• Maintain corrected vision 20/40 (one or both eyes): Continuous
• Recognize objects (near/far): Continuous
• Color discrimination: Continuous
• Depth perception: Continuous
• Peripheral vision: Continuous
• Hearing acuity (with correction): Continuous
• Tactile sensory function: Continuous
• Gross motor with fine motor coordination: Continuous

Selected Positions

• Olfactory (smell) function: Continuous
• Respirator use qualification: Continuous
• Work Environment & Conditions Effective stress management: Continuous
• Rotating shifts: Frequent
• Overtime as required: Frequent
• Latex-safe environment: Continuous

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.

MUSC participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills.

There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet designated hospitals in South Carolina.