Customer Success Associate – SimpliGov LLC | Remote (US)

School Result; Northern (KY); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-sponsored life and disability

11 paid holidays + flexible time off

401(k) with employer match

Job summary

SimpliGov LLC offers a fully remote Customer Success Associate position in the US, supporting government customers in adopting workflow automation solutions. The role involves onboarding, tracking usage, creating materials, and responding to inquiries to foster strong customer relationships and drive digital transformation.

The CSA will assist CSMs, maintain records, and help prepare dashboards and QBR/EBR materials, with a salary starting at $70,000/year plus bonus and benefits.

Qualifications

• 1–2 years of experience in sales, account management, customer service, or related role.
• Strong communication skills with technical and non-technical audiences.
• Highly organized, detail-oriented, and proactive in fast-paced environments.
• Ability to manage multiple projects simultaneously.
• Interest in public sector work and digital transformation.

Responsibilities

• Assist CSMs with onboarding new customers (materials, meetings, working sessions).
• Partner with customers to create success plans and respond to inquiries.
• Maintain customer documentation and account records.
• Track customer utilization and adoption metrics; prepare dashboards and materials.
• Gather and organize customer feedback for internal teams.
• Identify opportunities for customer expansion and adoption.
• Collaborate with Product, Support, and Professional Services teams.
• Help schedule and facilitate training sessions and webinars; stay updated on SimpliGov features.

Skills

Customer service

Sales/Account management

Communication skills

Project management

Attention to detail

Multitasking

Public sector interest

SaaS experience

Job description

Customer Success Associate – SimpliGov LLC | Remote (US)

SimpliGov is seeking a Customer Success Associate (CSA) to support government customers in adopting and utilizing SimpliGov’s workflow automation solutions. This full-time, remote role offers a base salary starting at $70,000/year plus bonus and benefits.

The successful candidate will assist Customer Success Managers with onboarding, tracking customer usage, preparing materials, and responding to inquiries, while helping foster strong relationships and driving adoption of digital government solutions.

• Job Title: Customer Success Associate
• Location: Remote (US-based)
• Pay: From $70,000/year + bonus + benefits
• Job Type: Full-Time
• Contract Type: Permanent
• Reports To: Chief Customer Officer
• Team: Customer Success

About SimpliGov

SimpliGov is a government forms and workflow automation platform serving over 100 agencies. It helps state and local governments modernize processes, eliminate paper, and deliver better constituent services through no-code tools, fast support, and proven results.

• Assist CSMs with onboarding new customers (materials, meetings, working sessions)
• Partner with customers to create success plans and respond to inquiries
• Maintain customer documentation and account records

Data, Insights & Reporting

• Track customer utilization and adoption metrics
• Prepare dashboards, meeting summaries, and QBR/EBR materials
• Gather and organize customer feedback for internal teams

Retention & Expansion

• Demonstrate value by showcasing program outcomes
• Support Strategic Business Reviews
• Identify opportunities for customer expansion and adoption

Cross-Functional Coordination

• Collaborate with Product, Support, and Professional Services teams
• Document product issues and enhancement requests

Customer Education

• Help schedule and facilitate training sessions and webinars
• Maintain up-to-date knowledge of SimpliGov features
• 1–2 years of experience in sales, account management, customer service, or related role
• Strong communication skills with technical and non-technical audiences
• Highly organized, detail-oriented, and proactive in fast-paced environments
• Ability to manage multiple projects simultaneously
• Interest in public sector work and digital transformation

Preferred:

• Experience with SaaS or cloud-based software
• Eagerness to grow into a Customer Success Manager role
• Competitive salary (from $70,000/year + bonus)
• Medical, dental, and vision insurance (employer contributions for employees and dependents)
• Company-sponsored life, short-term, and long-term disability insurance
• 11 paid holidays + flexible time off
• 401(k) plan with 4% employer match