Customer Success Associate - Ops & Logistics

Innovative Labs, LLC.; Springville, Northern (UT, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

Career growth

Collaborative culture

Job summary

Innovative Labs in Springville, UT, is seeking a Customer Service Associate to support Manufacturing, Operations, and Logistics with accurate order management and clear communication.

You’ll coordinate with Purchasing, Scheduling, and Account Managers, manage POs, generate reports, and ensure timely delivery. A 2–4+ year background in customer service and an associate degree is preferred.

Qualifications

• 2–4+ years of Customer Service or Account Management experience.
• Associates degree preferred.

Responsibilities

• Provide customer-facing support for Operations & Logistics.
• Schedule regular calls with customer operations to review Open Orders, Inventory, Scheduling updates & completed production figures.
• Manage incoming POs.
• Prepare and send weekly Open Order Report (OOR) to customers.
• Prepare and send regular Open Inventory Reports.
• Track Due Dates of POs and provide updates to Account Managers.
• Send COA’s and any other shipment documents to the customer.
• Liaise with Scheduling, Production & Shipping to receive & communicate timely updates.
• Manage CAPA with Quality and customer and ensure timely completion.
• Contribute to the team by helping achieve overall goals and providing customer service coverage when needed.
• Manage artwork according to Label SOP; ensure updated revisions are appropriately proofed, communicated to Purchasing and updated in Specs.
• Connect new art with obsoletion of old by communicating internally and with customer to plan finishing or disposing and charged.
• Work with the Quality and Documentation Control team to create and manage customer specifications Fill out and submit required Change Forms and Deviations.
• Clear and persistent internal communication with all functional teams
• Liaise with Scheduling, Production & Shipping to receive & communicate timely updates
• Manage CAPA with Quality and customer and ensure timely completion
• Contribute to the team by helping achieve overall goals and providing customer service coverage when needed

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

ERP systems

Communication skills

Attention to detail

Teamwork

Education

Associates degree

Job description

Innovative Labs in Springville, UT, is seeking a Customer Service Associate to support Manufacturing, Operations, and Logistics with accurate order management and clear communication.

You’ll coordinate with Purchasing, Scheduling, and Account Managers, manage POs, generate reports, and ensure timely delivery. A 2–4+ year background in customer service and an associate degree is preferred.