Customer Success Associate - Boston

United States Digital Space LLC; Boston (MA); Hybrid; USD 54,000 - 72,000; Full time

Benefits offered by this job

Best-in-breed onboarding

MEDDIC and Command of the Message培训

Community Guilds

Mentor and buddy program

Continuous professional development

RSU stock equity

ESPP

Generous global benefits

Job summary

Datadog is seeking a Customer Success Associate to nurture long-term relationships with a high volume of customers, drive product adoption, and identify growth opportunities. You will advocate for customers internally and help deliver a positive experience across accounts in a hybrid work environment.

You’ll collaborate with support, product, and finance teams to maintain renewal risk awareness and maximize value, while growing professionally within a dynamic CS team.

Qualifications

• 1+ years in a customer account facing role and desire to grow a career in Customer Success.
• Excellent written and verbal communication with strong attention to detail.
• Ability to independently negotiate contract terms and overcome pricing objections for upsell/cross-sell.

Responsibilities

• Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
• Manage requests from your book of business such as technical support escalations, billing questions, and enablement requests for a positive customer experience.
• Pivot account management strategy based on different customer requirements and needs.
• Act as an advisor to customers to ensure they’re leveraging the solution effectively.
• Monitor usage trends to uncover renewal risks and drive higher adoption.
• Collaborate cross-functionally with internal teams (support, product, finance, and legal).

Skills

Customer-focused

Strong communication

Negotiation for upsell/cross-sell

Relationship-building

Cross-functional collaboration

Growth mindset in CS

Tools

CRM

Job description

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of the company customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the the company product. As we scale our Customer Success team, furthering personal development and team success is a top priority.

*At the company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them*

What You’ll Do:

• Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.

• Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience

• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently

• Act as an advisor to customers to ensure they’re leveraging the solution effectively

• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates

• Collaborate cross-functionally with internal the company teams (support, product, finance, and legal)

Who You Are:

• Customer-minded, always trying to provide the most value possible

• Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.

• A strong communicator (written and verbal) with excellent attention to detail

• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities

• 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success

• Passionate about building long term and lasting relationships

*the company values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.*

Benefits and Growth:

• Best-in-breed onboarding

• Sales training in MEDDIC and Command of the Message

• An inclusive company culture, opportunity to join our Community Guilds

• Intra-departmental mentor and buddy program for in-house networking

• Continuous professional development, product training, and career pathing

• New hire stock equity (RSU) and employee stock purchase plan (ESPP)

• Generous global benefits

*Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with the company.*

#LI-Hybrid

the company offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, the company offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at the company is:

$54,000-$72,000 USD

About the company:

the company is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, the company enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and the company Learning Center.

Equal Opportunity at the company:

the company is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Any information you submit to the company as part of your application will be processed in accordance with the company’sApplicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at the company AI Guidelines.