Customer Success Associate

AlphaSense; New York (NY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Performance-based bonus

Equity

Benefits program

Job summary

AlphaSense is seeking a Customer Success Associate to ensure customers derive maximum value from our AI-powered platform. You’ll guide new users through onboarding, run training sessions, and surface early signs of low usage.

You’ll collaborate with Account Managers, Executives, and product teams to improve the client journey, focusing on adoption, engagement, and retention across industries. This role suits a proactive communicator who thrives in a fast-paced environment and enjoys helping

Qualifications

• 1+ years of experience in high-volume outreach or user support.
• Ability to distill complex issues into simple terms.
• Strong rapport-building and clear communication.
• Comfort with a diverse range of user types and workflows.
• Located in Eastern or Central Time zones preferred.

Responsibilities

• Onboarding and Adoption: Schedule and run 1:1 onboarding sessions for new users to integrate AlphaSense into their workflow.
• Warm Outreach and Email Engagement: Reach out to low activity users and convert into live sessions to drive adoption.
• Client Engagement: Support sessions across industries, join trainings, and assist with onboarding and follow-ups.
• Customer Health: Help keep accounts healthy with tailored training and ongoing product guidance to reduce risk and improve retention.
• Growth Initiatives: Support sales by running product overview sessions for trials and highlighting platform value.
• Market Insight Support: Identify themes and trends during client interactions and share insights with teams.
• Product Feedback: Capture user feedback and flag opportunities for improvement.

Skills

Customer-facing

Communication

Time management

Team collaboration

Onboarding

Job description

IL Chicago; New York, New York, United States

About AlphaSense:

AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real‑time information quickly. For more information, visit www.alpha-sense.com . Come join us.

About the Role

The Customer Success Associate role at AlphaSense supports the day to day experience of our clients. CSAs help active users get value from the platform through support, training, and consistent engagement. You will guide new users through onboarding, help current users build productive habits, and surface early signs of low usage so the team can take action.

CSAs work closely with Account Managers, who own the commercial relationship with each account. Your focus is usage, engagement, and adoption, flexing to whatever the business needs. Because you speak with many types of users, you will also partner with Account Executives, our support team, and product teams to share insights that improve the client journey.

What You’ll Do

• Onboarding and Adoption: Schedule and run 1:1 onboarding sessions for new users helping them integrate AlphaSense into their workflow.Warm Outreach and Email Engagement: Reach out to low activity or dormant users through email and warm calling. Convert that outreach into live sessions that help drive adoption, uncover blockers, or surface license swap needs that support the commercial team.
• Client Engagement: Support client sessions across a variety of industries and user types. Join Account Managers on trainings, assist with onsite or virtual sessions, and help users apply AlphaSense to their workflows, building trust through strong communication and a helpful approach - owning follow ups and next steps from those engagements.
• Customer Health: Work with Customer Success Managers and Account Managers to keep accounts healthy. Deliver tailored training, share workflow tips, and provide ongoing product guidance that helps reduce risk and improve retention.
• Growth Initiatives: Assist sales teams by running product overview sessions for trials, joining demos when needed, and helping highlight the platform’s value to prospective users.
• Market Insight Support: Spot themes, trends, and relevant content during client interactions. Package and share these insights with Customer Success Managers, Account Managers, Account Executives, and product partners to strengthen their client knowledge and messaging.
• Product Feedback: Capture user feedback, track recurring pain points, and flag opportunities for improvement. Partner with internal teams to share clear, actionable insights.

Who You Are

• A client-facing professional with 1+ years of experience in high volume outreach or user support.
• Comfortable speaking with a wide range of user types and guiding them through platform training; able to distill and explain complex issues in simple terms.
• Strong at building rapport and keeping conversations clear and simple.
• Energetic, curious and eager to learn new workflows and industry use cases on the job. Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job!
• Motivated, organized, and able to manage multiple tasks in a fast paced environment.
• A strong communicator who works well in a team oriented setting.
• Located in Eastern or Central Timezones (preferred)

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range

$70,000 - $85,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.