Customer Success Architect, Isovalent

Cisco; Myrtle Point (OR); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading tech company based in Myrtle Point, Oregon, is seeking an experienced professional to assist customers with Nexus Smart Switches and Hypershield. The ideal candidate will have experience in networking, cloud platforms, and OS security, and will engage with customer teams to enhance their technology adoption. This role promotes a collaborative environment and focuses on inclusive teamwork.

Benefits

Employee resource organizations

Paid volunteer time off

Learning and development opportunities

Qualifications

• 3+ years of experience configuring and managing Cisco Nexus switches.
• 3+ years of experience with Linux.
• 1+ years of experience with at least one major cloud provider.
• 1+ years of experience securing operating systems and applications.

Responsibilities

• Assist customers in deploying Nexus Smart Switches.
• Conduct workshops on product capabilities.
• Build relationships with customer teams.
• Collaborate with engineering to resolve customer issues.

Skills

Cisco Nexus switches

Linux

Cloud platforms (AWS, Azure, GCP)

OS security

Network troubleshooting tools

Automation tools

Security solutions design

Open source software (OSS)

Education

CCNP Data Center

CCNP Enterprise

DevNet Professional

CCIE Data Center

CCIE Enterprise

DevNet Expert

Job description

Your Impact

• Help our customers be successful with Hypershield and Cisco Nexus Smart Switches
• Engage with assigned customer accounts to accelerate their value realization by assisting in the deployment of Nexus Smart Switches and Hypershield into customer networks
• Build deep technical relationships with key customer team members and be a trusted advisor
• Conduct workshops for customers on new and existing product capabilities
• Bring your customer's proven experience to collaborate with engineering and support teams to unblock customer issues
• Help create workshops, training material, reference architectures, product documentation, and any relevant artifacts that would help us provide additional value to our customers, deepen their understanding of our technology, and run the most reliably in production

Minimum Qualifications

• 3+ years of experience configuring and managing Cisco Nexus switches running NX-OS (preferred) or Cisco devices running IOS-XE/XR (alternately, 5+ years of experience configuring and managing networking infrastructure from another major vendor)
• 3+ years of experience with Linux
• 1+ years of experience with at least one major cloud provider (AWS, Azure, or GCP)
• 1+ years of experience securing operating system (OS) instances, applications, and/or distributed systems

Preferred Qualifications

• Knowledge of standard methodologies for operating systems security and their application in cloud-native technologies and environments
• Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
• Proven familiarity with tools and technologies for automating repetitive tasks
• Experience with designing and implementing security solutions across multiple platforms
• A solid understanding of the pillars of observability
• Prior experience working with and supporting open source software (OSS)
• Ability to provide well-structured reasoning and insights about various cloud-native technologies and security frameworks
• Demonstrated ability to make informed recommendations based on technical and business needs
• Possessing CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications will be a key advantage.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!